
Vedran
The app took 4 attempts across 3 months to update my monthly contribution (each time it showed the message that the change was successful although it wasn't). In addition, the app logs me out at every update (if not more frequently) and since the last update I cannot login anymore, and I tried all the options. Which makes the app useless.
6 people found this review helpful
ENGIE Nederland Retail B.V.
March 30, 2026
Goedemorgen. We helpen je graag verder hierbij. Zou je jouw klantnummer door willen sturen via socialmedia.nl@engie.com of via de chat? Alvast bedankt! ^ Gloria

Evans Kaijage
When the app works it is usually giving important figures of my daily gas and electricity usage, which is good. However, I have noticed now for two days in a row it is showing me the same figure for gas and electricity which does seem to be correct. Also there are times when the app would not report anything for days, even weeks which ruins it for me when I want to track and compare my usage for longer peroids. ENGIE please improve on these points.
12 people found this review helpful
ENGIE Nederland Retail B.V.
September 28, 2021
Hello Evans, we are sorry to read that you are missing usage in the app. Sometimes a malfunction makes it impossible for us to read out your meter and calculate the usage. We would like to check for you if this is the case, or if we might be able to restore the usage you're missing. Could you e-mail us at feedback.nl@engie.com? Thanks in advance!

Jacco Bikker
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Update, March 2026: impossible to login now, app keeps crashing. I selected Engie for its good app; if this keeps happening I will switch to a different provider. UPDATE: I can log in again but now there is an error fetching information... Old review: App is great but the complex login after every update in practice discourages regular use.
1 person found this review helpful
ENGIE Nederland Retail B.V.
December 29, 2025
Goedemorgen, bedankt voor jouw review! Fijn om te lezen dat je de app geweldig vind. Sinds een tijdje hebben wij betere beveiliging op de app, waardoor het inlogproces inderdaad anders is geworden. ^ Lisette