Jasper Janus
Incredibly stupid app. Bookings randomly disappear. Can't add extra driver (no error feedback). Upon creating an account it doesn't say you need to verify a bank account, it randomly pops up after pushing other buttons. Not even proper validation of the bank account if it contains spaces. Even the password field has a reveversed reveal button. I can't believe they make you pay a commission for using this retarded app!
Daan Schouten
Renting cars is a breeze but UX/service is a nightmare. Textboxes are barely editable on phone (only 256 characters allowed for questions, really?), chatbot is really lagging with fixed answer options and makes simple mistakes (answers in English even though I selected Dutch) and there is no way to contact human support directly. Please have a thorough look at your service components Snappcar, because it's riddled with simple bugs.