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I experience the same problem all the time with this app. When power has disconnected and i top up. The option to reconnect is not available on the app, then I have to ring and cant do it on phone automatically it always takes me through to a representative. It's like the app is not keeping up. It is quite frustrating because I would prefer to just do things via the app as previously. Must say, haven't tried uninstalling and reinstalling again?! Would that maybe help?
19 people found this review helpful
Not a user friendly app. Internet banking option font is so tiny can barely read the options. Notifications don't come through, keep getting disconnected because of it. Contact us page needs to be updated the number does not exist. You should have an option to write to you directly other than calling you as you have to have credit to call and wait in a queue that disconnects you at the end. I hope you actually listen to the reviews because you really need to update the app.
12 people found this review helpful
Quite possibly the worst app I have come across - so much that if the rating was available I'd give it no stars. It is definitely not user-friendly and appears to have become much worse after the update. When trying to make a payment it always says one is already in progress and I have to wait at least an hour for this error to clear before processing. Overall, I think it much easier to top up using the website.
4 people found this review helpful