Careful when paying with credit card. Went to top up with my credit card and it said i had entered the wrong details so i did it again and it with the same details and it worked but then checking balance the first transaction had gone through. Thats theft in my book

This is the worst app ive ever used, which is ridiculous considering its for a service you pay for. DONT use credits cards in this app as it frenquently says your card has declined but takes the money out anyway, essentialy stealing from you. GLOBUG you need to hire new people to make this app as these devs clearly have no idea what they are doing.

We are being forced to use this app after paying good money for the display unit. This app is broken, all I get is unavailable across the top. I don't hold much hope of it being fixed anytime soon, a lady's comment below says she's been complaining for a yr it's broken

NOTHINGS DONE SINCE I LAST REVIEWED THIS APP IN JAN 2017! When making payment via internet banking the selections are so tiny - unable to zoom in to select which bank, agree etc. Also power usage section daily, weekly and monthly update is not giving accurate information. Please update this?!!

why wont it show my account balance keeps saying something went wrong try again this happens way to often and we paid good money for the display unit which is now useless with no offer of refund or credit on our power account not cool

as hopeless as the actual power provider.looking at changing to different supplier today.globug is a rip off.UPDATE, I urge anyone thinking of joining globug to do their homework.I switched from them and i'm saving $3-$5 per day now! I was getting my daily usage on app by 9am...yes,for that day! it makes no sense and the lady I spoke to confused herself trying to dig her way out of it.think twice.

Sort ur app out updated it 3 days ago now it's not letting me see my balance or top up sort it or contact me ASAP really pissed off

Glitching!!! I tried to view my account on the app and it says "connecting" while the background is white and not green 😪 I have money topped up on it so this shouldn't be happening. Please FIX this.

i installed app but cause i go top up with a glo bug card at the gas stations i am unable to use this app.

When trying to top up the screen is so small and hard to see

absolutely useless cannot change bank account on internet banking. too small & can't get it to enlargen

Whats with needing permission to make calls and veiw calls from my ph??? wont download app onto my new ph and unless this is removed I'll just go onto my pc...

Hate it at the moment due to my app is saying it needs reconnecting and it's already on and I can't update the app please fix

Always has a problem either balance problems, top up problems or reconnection problems. Your website is just as bad what a joke.

Reminders don't work. It doesn't save the setting I set it to. Just turns off when I leave the reminder page.

Useless please improve the app every time on it it doesn't show how much you have left.

At first when i downloaded app it wouldnt sign in at all. All the right details but wouldnt sign in. Downloaded app a 2nd time and works fine now. Yet to establish more thoughts on the app though

I find this app really helpful, no problem at all and certainly no problem with making a top up payment via visa debit.

Wont log me in, please fix

Alsome

Since the new update I can't pay online it keeps saying error when I want it to take from my westpac account . I know I'm logging in correctly and there is enough funds in there but it keeps saying general error . Please fix asap .

Crap app, even crappier power provider Can't believe Tammy Davis once endorsed this horrible power provider. Telling I owe 16 bucks wen I have been in my new home less than 24 hours then threatening to cut me off at midday. FFS I just moved in Globug u suck ass. People read reviews of this company, a lot of people have been pissed around by these clowns.

Working well, just wish You could sort ASB internet banking Always says it's closed for mantince!! Its frustrating . Thanx 😊 update. . Thank you for taking on board comments as now u can top up via asb couldn't before so thanks .

Well it only my balance but not hw many days like it use too! It was ok before but when my got run out of money thats when ive come across this problem.It keep saying reconnecnt but it doesnt connecnt it show the balance but nt everthing that ive usrvto have.

Useless globug Can never see my balance my power keeps turning off after toping up,then yous use all my credit coz don't have a home phone wtf!! This is the most stupid power company don't try this power company they sux big time

Frustrating It's an inconvenience not having the ability to pay using the app. However now that it has the capability it's frustrating at the very least as the size of the bank radio buttons and text is ridiculously small that I can't select a bank. Infuriating that it's there but can't be used because of that minor detail of size. Please fix this. On a brighter note. Your mobile website works perfectly fine aside from the bank options showing as "under maintenance".

When you pay via internet banking using the APP you can barely read the requested information that you need to answer to be able to log in to your bank acc! USELESS CAUSE I CANT READ THE SMALL TEXT!

Needs small update The font size is silly. You can hardly read the options in topping up. Also its a struggle to even press the options without touching ALL the options at once. Please fix at least put a zoom in Button or something.

Globug get on to it asap.. frustrating!! Ok. App would get 5 stars if I could see the text when I go to top up on my mobile.. it's very tiny.. and most time takes a while to top up as it's hard to see and tick the correct box's when it comes to the options... please add a zoom button or something to be able to increase the size of the text for mobile devices and I would give this app more stars ... glo-bug u need to get on to this asap.. as more and more ppl from reading a few other ratings are getting more and more frustrated.

Top up Trying to top up i go to top up $20 and says its declined, so i go to try again another $20 and then it accepted. Then when i go to check my balance its at $40. So i check my statement and i get charged for both top ups even when it got declined

It's Ok... Right, it does for me what it should but i give it 3 stars for the following: first, the banking portion of the app is just bad. Everything is so small i have to really squint to see the letters. Fix that and i give another star. And second, i wanna know how it says that my power will stop at midday when i still have 6 bucks in credit? FIX THAT and i will give another star. Thank you.

Crap app Topping up on phone is so hard.. can't expand the view.. too small to read and tick boxes are tiny and nearly impossible tick!!?? But they seem to be in no rush to fix the problem.. seems like they like to make it as difficult as possible to top up..!!?? FIX THIS ASAP!!!

Love it! Had probs at the start but brilliant! Saving over a $150 a month now with globug. Use the app as I didn't want the globug machine and have no problem topping up via credit card. Thanks guy's.

Would not recommend this app. It never provides a true balance yet manages to show an accurate connected/disconnected status. Recharging via app is also ridiculous for those who don't have pinhead sized fingers. I appreciate that for the most part this is someone else's app, however you do have the ability to customise the portal, including screen and font appearance. If your IT folk are telling you it can't be done, or it's too hard, you need to go to a local high school and hire some of the coders there.

Fix it What is the point of entering all your details just to put them in over and over in order to top up ???? When in the old TV ad u made it seem like it was a tap of the button and put in your amount. This is hw it should be. PAINLESS not painful. The Font for top up via Internet banking is bullshit. Open it on a mobile and see if u can read it. Had to screen shot and zoom I to full max and got only JUST see what it said. Fix it.

I have had no problems with the service. But this app sux. It declines every payment I have ever made, even though it credits my account with funds deducted from my bank account. I often wonder if I am being ripped off as well. Because the graphs are not accurate and change themselves randomly..... like last mondays power was $4 when I looked last week, but this week it says $5(approx) have no statement or invoice to check either. Just have to trust a buggy app that today tells me last months power was $5.51.

Love it I had my doubts when hubby asked to change to glow big, I never wanted to do so but so glad we did. It is the best power company for my family. We love the fresh easy to read look. It's simple. My only fault is that due to not checking we got dusconeted no fault to glow bug but after I topped up and power was restored I still have a reconnect power button. I have power. My app dose not need to be updated also.

Payment options glow bug Be good if you could have a breakdown by the hours for some reason my bill has spiked I would like to know where ? Then this service will be 5 stars for sure .cheerz

Unable gable??? Tried topping up using this app via online internet. can't pinch and expand to read or check the boxes on this page or following pages. Please fix!!!

App and actual time/ power do not match The app is behind so much with updates. The latest date showing is exactly 2 days behind... so we really can't tell if we're ok with power or it's about to get cut. Also the app said I had $7 left but it was being disconnected. Why? Not a helpful app. Also... have read other reviews dating back to 2015 with the same issues I am having, yet it still hasn't been fixed. Useless app, and starting to think it's a waste of time system. No difference to monthly bills which I can still put 20 weekly on. Fix it man!