
laifairy
super useful for keeping a wishlist and telling me if what i want is in stock (not always super correct, but I think that's a stock issue and not an app one) but also helps me find the things instore so I'm not wandering around aimlessly
1 person found this review helpful

Helen Lockley
Used to be really good but now takes ages to load. Also glitches out if you navigate away from the app and then go back to it, which is really inconvenient if you get a phone call or whatever. The new warehouse system is also really bad. Click and collect used to be quick and wonderfully convenient and since they changed the system there's always a huge wait. Things are shown as in stock in my local store on the app but aren't actually in stock resulting in a delay while things are shipped in.
5 people found this review helpful

A Google user
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The app was great until the latest update which means things aren't loading at all. lots of errors. I'm on android. (May 2019) Update - if you ever have an order problem through the app, don't bother calling the 0800 number to sort it. It's much faster to take action yourself. I ordered a number of items which were being sent to the wrong address, in two parcels, - I called the call centre as soon as it opened and was told the address had been updated to the correct one, but it was still sent to the wrong place a few days later. Now *I* have to collect the items because they couldn't be bothered doing it. Poor customer service. Really annoying because before this I had only one other bad experience with ordering online from them... they lost my items when I did Click and Collect.
241 people found this review helpful
The Warehouse Group Limited
May 14, 2019
Hi Lisa, That's concerning. Are you seeing the app still being slow and showing errors? Would help if you could send us more details about what you were trying to do on the app, when and also what sort of network you were on if this is still persisting. Email us at app_feedback@thewarehouse.co.nz and we'll try to sort it out. Thanks.