I am using a Samsung J1 Ace and the update I downloaded yesterday has stopped the app from working. It is just frozen on the screen that shows how many minutes remaining and I can't swipe left or right to move to a different option or click on any of the menus. Fix would be appreciated!
Using an Asus Zenfone 2. Basically the one thing I want to do - top up- causes the app to crash and has done for the last 6 months. I've ensured both the app and my phone are updated and have reported the fault but still no joy. Often freezes at other times. Basically the most unstable app I have.
The update is totally useless and I can't see how much data or call time I've used. When I logon to my account via my laptop it says I've used almost as much data in 3 days as I would normally use in the month. What is going on Vodafone?
Vodafone everyone makes mistakes. But to leave us without apology or explanation or anything. Inexcusable & appalling customer service. A bit of communication would go a long way towards settling the agitation caused by this latest update which seems to have frozen everyone's app. I'm really hoping your customer service dept pulls some sort of Rabbit out of the hat, for your sakes, this sort of boo boo is causing us consumers quite a bit of grief. A bit of communication & good will would go a very long way. Good luck with that. You're going to lose alot of loyal customers otherwise.
This is absolutely useless. Not only did they take my money for a top up to have it then mysteriously dissappear. But they couldn't do anything about it, the whole company shuts down because of an app failure. This is a joke, vodafone is a joke of a company and a shame on New Zealand businesses. Switching to Spark TONIGHT!
Was good for 4 months but Now you guys must have hired the same idiots that ruined the 2degrees app. You had better fix this fast. App doesn't do anything and customer service act like I'm only one of 2 customers affected#!@!$#/!
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