My One NZ

2.5
22.3K reviews
Content rating
Everyone
1M+
Downloads
Content rating
Everyone
Learn more
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About this app

It’s super easy to stay in control of your mobile and broadband services with My One NZ.

Check your usage – data, mins & TXTs
• Pay a bill or top up a prepay mobile
• Buy and manage Add-Ons
• View your billing history over the last year
• Grab Prepay Daily Deals, refreshed every 24 hours
• Rewards - enjoy amazing deals and exclusive experiences across Aotearoa with discounts, early access and more.
Updated on
Jun 18, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, Financial info and 3 others
This app may collect these data types
Location, Personal info and 4 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

2.5
21.9K reviews
A Google user
September 14, 2018
This app is terrible. I'm not sure why they thought it was a good idea to change the whole app and make it to something that isn't usable. Is there even staff for app maintenance? because it definitely doesn't seem like it. 95% of the time it doesn't work and the only thing I see is "good afternoon" on the home screen. How am i supposed to keep track of monthly data usage. This new app also doesn't memorise your card so you have to enter it every time you top up. fix this bs Vodafone. I'm not paying for amateur mistakes like these.
47 people found this review helpful
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Gilbert Tahi Martin
July 3, 2026
sigh.... no change. the link to a form does not work I have spent 10 hours trying to top up. I have tried calling and got the automated voice. I followed all the prompts and it failed. I have tried on the app around 20 times. I've tried on a link to the one nz site another 10 or so times. I have followed all of the advice from the virtual healper on messenger. it's been super frustrating and I have still not been able to top up.
8 people found this review helpful
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One New Zealand Group Limited
June 3, 2025
Sorry that you feel this way and thank you for your feedback. We'd love to pass it onto the relevant team to action. Could you please fill out this form - https://one.nz/contact/feedback/complaints/?
Roger Harris
May 20, 2026
This app is incredibly secure. It's a single use app. Login, use once, close all and it automatically logs you out. However, sometimes this security system fails, and the app will open, but it's ok, the UI is removed so no information can be obtained. The correct way is to install, use once, uninstall, use it once, and uninstall. This security system is so secure they don't even tell you how it works, you have to figure it out yourself. OOPS! I spilled the beans!
15 people found this review helpful
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One New Zealand Group Limited
April 21, 2023
Hi, we're sorry for any inconvenience caused by not being able to use the My One NZ app. Please send us a message via the following link - https://one.nz/contact/issue-assistance/ and our team will be able to investigate this for you. Thanks ^Hamish

What’s new

Thanks for choosing One NZ. We’re unlocking the magic of technology to create a more awesome Aotearoa.

We are hard at work behind the scenes to constantly improve your My One NZ app experience.

Our latest update includes implementations for some upcoming exciting new features, bug fixes & improvements.
Content rating
Everyone
Learn more

App support

About the developer
ONE NEW ZEALAND GROUP LIMITED
onlinecare@one.nz
74 Taharoto Rd Takapuna Auckland 0622 New Zealand
+64 21 816 652

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