
A Google user
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This app is terrible. I'm not sure why they thought it was a good idea to change the whole app and make it to something that isn't usable. Is there even staff for app maintenance? because it definitely doesn't seem like it. 95% of the time it doesn't work and the only thing I see is "good afternoon" on the home screen. How am i supposed to keep track of monthly data usage. This new app also doesn't memorise your card so you have to enter it every time you top up. fix this bs Vodafone. I'm not paying for amateur mistakes like these.
47 people found this review helpful

Gilbert Tahi Martin
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sigh.... no change. the link to a form does not work I have spent 10 hours trying to top up. I have tried calling and got the automated voice. I followed all the prompts and it failed. I have tried on the app around 20 times. I've tried on a link to the one nz site another 10 or so times. I have followed all of the advice from the virtual healper on messenger. it's been super frustrating and I have still not been able to top up.
8 people found this review helpful
One New Zealand Group Limited
June 3, 2025
Sorry that you feel this way and thank you for your feedback. We'd love to pass it onto the relevant team to action. Could you please fill out this form - https://one.nz/contact/feedback/complaints/?

Roger Harris
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This app is incredibly secure. It's a single use app. Login, use once, close all and it automatically logs you out. However, sometimes this security system fails, and the app will open, but it's ok, the UI is removed so no information can be obtained. The correct way is to install, use once, uninstall, use it once, and uninstall. This security system is so secure they don't even tell you how it works, you have to figure it out yourself. OOPS! I spilled the beans!
15 people found this review helpful
One New Zealand Group Limited
April 21, 2023
Hi, we're sorry for any inconvenience caused by not being able to use the My One NZ app. Please send us a message via the following link - https://one.nz/contact/issue-assistance/ and our team will be able to investigate this for you. Thanks ^Hamish