
A Shaw
Used it once but I won't use again. Booked a pickup it said was a minute away. It stayed as a minute away for five or six mins, then changed to 7 mins away. Finally turned up 15 mins after I had requested. It is clearly not real time tracking. I tried to cancel when it was taking too long and it said if I cancelled I may be charged a penalty fee, with no info about the conditions for charging a fee or the amount of the fee. It is useful for getting a fare estimate though.
17 people found this review helpful
TaxiCharge NZ Ltd
February 22, 2024
Sorry to hear! We're keen to do some digging to identify the issue. Could you send the email address associated with your account to hello@yourride.nz.

A Google user
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My review of the old Zoomy app said it could do with extra features: change destination, add more stops, split fare. I haven't checked if the YourRide version has these options but I suspect not. I used the new taxi service for the first time from the airport at the weekend, it worked well. I hate the new name though, it's really clunky to use. "Gonna get a YourRide" does not roll off the tongue like 'Gonna get a Zoomy".
TaxiCharge NZ Ltd
October 20, 2023
YourRide replaced Zoomy in September 2023. YourRide lets you order a registered taxi from our network of NZ’s leading taxi companies, including Wellington Combined Taxis. Try us, and if you're not happy, please let us know: hello@yourride.nz

A Google user
It used to be great, now the app is buggy (freezes, shows the driver as being 10mins away...for way longer than 10mins), and to top it off I got ripped off on my birthday, as the driver finished the ride ages away from where I got dropped off and I've had no response to emails querying the fare. I like the ethics of the company but unfortunately they are not customer centric and don't manage their drivers well, so will stop using them.
38 people found this review helpful
TaxiCharge NZ Ltd
October 20, 2023
YourRide replaced Zoomy in September 2023. YourRide lets you order a registered taxi from our network of NZ’s leading taxi companies. Try us, and if you're not happy, please let us know: hello@yourride.nz