
Brian Farley
Most of this app is good, but it has one glaring failure that makes it almost useless to me: support for biometric ID (fingerprint) does not work. It asks for the fingerprint, acknowledges it when I touch the fingerprint sensor, but then STILL demands a full log in with user name and password. If I could remember these things, I wouldn't have NEEDED to set up biometric ID in the first place. I'll leave a real review once I can actually USE the app.
1 person found this review helpful
Adventist Health Systems West
April 7, 2023
Hi Brian, we apologize for the troubles you've had with the fingerprint ID. We'd be happy to take a look into this for you, please contact us at myexperience@ah.org so we can get more information from you. Thank you.

Jenell
App has not been working. I've been attempting to login and use the app to manage appointments for myself, my daughter, and my grandmother. Once I login, the screen goes blank and I cannot view any information. I can login through a web browser with no issues.
3 people found this review helpful
Adventist Health Systems West
March 15, 2023
Hi Jenell, we're sorry to hear about the trouble you've had with the app. We'd be happy to take a look into this for you, please contact us at myexperience@ah.org. Thank you.

Heather Austin
I've been here in California for 3 years. Now 3 times they have rescheduled my appointment without telling me. Like I haven't seen a obgyn for 31/2 year's. I have female issues going on and it seems like other women who are pregnant or delivered babies comes first for appointments. I had an opponent yesterday, but when I looked at the app it was for a different day that was further out. They didn't even bother to call me!
2 people found this review helpful
Adventist Health Systems West
September 8, 2022
Hi Heather, I apologize and am so sorry to hear about your experience. I'd like to put you in touch with our practice manager so we can help reschedule this appointment for you. Please email us at myexperience@ah.org so we can get more information. Looking forward to hearing from you soon.