334 reviews
Content rating
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About this app

See a pothole? Notice an open hydrant? Let us know. The official CHI 311 app allows residents and businesses to quickly and easily connect to Chicago city services. CHI 311 will be your first place to submit and track non-emergency service requests, get real-time updates, and find information on-the-go. You can also explore work being done in your area.

Sign up for your 311 account to access city services and track your requests today.

- Create new service requests
- Check the status of existing requests and the time it will take to resolve
- Snap a photo and submit it with a request to improve accuracy
- Map your request to help pinpoint a location
- Create an account to track your service requests and get local, relevant info
- Search and see helpful knowledge articles
- Discover requests in your neighborhood

- Report a pothole
- Fix my streetlight
- Graffiti removal
- Rodent baiting request
- Garbage cart maintenance
- Tree trim request
- Ice/snow removal request
- No heat complaint
- Abandoned buildings
- Clean and Green program registration
- Clean a vacant lot
- Report stray animals
- Senior well-being request
- Report a building violation

Built with Chicagoans, for Chicagoans!
Updated on
Aug 5, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, App activity, and App info and performance
Data isn’t encrypted
Data can’t be deleted
334 reviews
Cari Garafalo
August 24, 2022
The most recent update fails to submit any requests whatsoever, regardless of category; every time I do, it goves a vague error stating it can't submit my request and to try again later, yet I've tried for days now. It also doesn't cache the filled request as a draft! The location selector on the map also fails, in that it only picks your phone's current location, rather than where the crosshairs have been placed, so I am forced to walk to the location or look up the address in a different app.
6 people found this review helpful
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Joey Nachinson
August 16, 2022
Something happened with the latest update for Android that broke the geo-location services. When using the map to submit a request instead of allowing you to scroll to your desired location, select, and populate that address it now just auto defaults you to what the app believes is the address of your CURRENT geo location. That's a big time error and it makes it difficult to use the app. I hope this is fixed soon.
4 people found this review helpful
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Dan Valentine
November 8, 2021
Doesn't work at all anymore. Always says "Request Create Error There was a problem creating your request, please try again." Make sure you type specifically what is wrong in the Additional Information field, the city's workers never see the pictures. Worst 311 app I've ever used. The good ones let you take a picture of the problem as soon as you open them, automatically record your position, and let you optionally submit more information so you can get on with your day. This one makes you go through multiple mandatory pages and the very last one asks for a picture so you can't go anywhere until you are done. No wonder few people use it. Often gives me the error "Request Create Error" "There was a problem creating your request, please try again." Sometimes that means a ticket was opened, so if I try again I'll open a duplicate one. Other times the only way to get rid of that error is to remove the picture. If you add three pictures to a ticket, there is no way to remove any of them when that error pops up, you have to start over from scratch. Every picture I submit gets rotated 90 degrees. You have to have an Internet connection to submit issues. It can't queue up multiple issues to submit next time you are on wifi. Clicking on old issues to see their status often crashes the app. I got a call from one of the city's workers about a ticket, turns out they only get a printout of the ticket with some of the information I've entered and no pictures.
26 people found this review helpful
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What's new

Bug fixes
- Create an account issue
- Photo Attachment
- Explore map issues
- Android 11 &12 Support
- Performance fixes