Concierge Online Staff
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About this app
Concierge Online Staff is a service app for hotel employees connected to the Concierge Online platform.
The app helps you quickly interact with guests directly from your phone: respond to chats, view active reservations, check check-in statuses, and use operational tools without opening your web CRM.
Key features:
• Guest Chat
View conversations, search for guests by first name, last name, phone number, or reservation number, reply to messages, and receive push notifications about new inquiries.
• Active Reservations
Keep track of current reservations: guest details, room number, check-in and check-out dates, payment statuses, questionnaires, access codes, and registration.
• Check-in Management
Access guest information, view check-in logs, re-register, and manage secret access keys.
• SMS Tools
View sent SMS messages, check delivery statuses, and send quick messages to guests when needed.
• AI Concierge
Track AI concierge calls: number of calls, duration, period, incoming and outgoing call numbers, and call recordings if available.
• Multi-hotel mode
If the user has access to multiple hotels, they can switch between them within the app.
Concierge Online Staff is intended for internal use by hotel employees. Login requires an account issued by the hotel administrator or the Concierge Online platform.
The app helps you quickly interact with guests directly from your phone: respond to chats, view active reservations, check check-in statuses, and use operational tools without opening your web CRM.
Key features:
• Guest Chat
View conversations, search for guests by first name, last name, phone number, or reservation number, reply to messages, and receive push notifications about new inquiries.
• Active Reservations
Keep track of current reservations: guest details, room number, check-in and check-out dates, payment statuses, questionnaires, access codes, and registration.
• Check-in Management
Access guest information, view check-in logs, re-register, and manage secret access keys.
• SMS Tools
View sent SMS messages, check delivery statuses, and send quick messages to guests when needed.
• AI Concierge
Track AI concierge calls: number of calls, duration, period, incoming and outgoing call numbers, and call recordings if available.
• Multi-hotel mode
If the user has access to multiple hotels, they can switch between them within the app.
Concierge Online Staff is intended for internal use by hotel employees. Login requires an account issued by the hotel administrator or the Concierge Online platform.
Chat with guests, reservations, information for hotel staff
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
- No data shared with third partiesLearn more about how developers declare sharing
- No data collectedLearn more about how developers declare collection
What’s new
Добавлен раздел «Заказы»: список, фильтр по дате услуги или создания и подробная информация о заказе. Разделы бронирований, замков, SMS и AI отображаются с учётом подключённых интеграций и модулей. Для ресторанов без PMS раздел бронирований скрыт.
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About the developer
ANDREI ZHDANOV
dev@cncrg.org
BULEVAR MIHAJLA PUPINA 10V
424
11070 BEOGRAD
Serbia
