Worked for a week then said it couldn't display the acount info called in countless times and was left on hold for hours only to find out that the people they say i need to talk to already left
What a catastrophe this service is. Not just the app but also the horrible support. I have 1 tenant that uses Sprig to pay rent. I have more problems collecting from this one tenant than all the others combined (the tenant pays timely, the problem is Sprig.) Support kept telling me to follow a link that didn't exist, and after 2 back and forth emails, quit responding completely. I will never accept payments through Sprig from another tenant ever, ever, ever, again. Infinite thumbs down.
This has been an absolute disaster for me. I first downloaded it in 2015. I had one good experience with it, and by that I mean Successful experience. Since then, it has been an unending string error messages. Their tech people are very friendly, but they never did manage to figure out what was wrong. Even the developers couldn't figure it out. They purged my account, I got rid of the app and then reloaded it and set up an entirely new account, and still error messages. For me, this has been the most disastrous app ever.
Well, I'm on hold with Sprig. It's been 3 days and 4 hours of phone time with Sprig trying to set up my account. Everything they've told me to do to resolve the issue has been a fail. I keep asking to be transferred to someone who can help or a supervisor and they won't. Given my customer service experience so far, I'm not feeling confident about this app at all.
Takes a few extra steps to set up but well worth it. I now have the ability to see all my credit union accounts in one place and deposit checks from home. I love it!!
Half of the time I can't use it. I keep getting communication errors. This app is pretty much worthless most of the time.
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