This has been an absolute disaster for me. I first downloaded it in 2015. I had one good experience with it, and by that I mean Successful experience. Since then, it has been an unending string error messages. Their tech people are very friendly, but they never did manage to figure out what was wrong. Even the developers couldn't figure it out. They purged my account, I got rid of the app and then reloaded it and set up an entirely new account, and still error messages. For me, this has been the most disastrous app ever.
Well, I'm on hold with Sprig. It's been 3 days and 4 hours of phone time with Sprig trying to set up my account. Everything they've told me to do to resolve the issue has been a fail. I keep asking to be transferred to someone who can help or a supervisor and they won't. Given my customer service experience so far, I'm not feeling confident about this app at all.
Takes a few extra steps to set up but well worth it. I now have the ability to see all my credit union accounts in one place and deposit checks from home. I love it!!
Half of the time I can't use it. I keep getting communication errors. This app is pretty much worthless most of the time.
Doesn't work. Can't even log in. It won't take my account information, says it's wrong but I know it isn't.
Their customer service reps could definitely use some lessons in common courtesy, but the app worked like a charm for me. Deposit was immediate.
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