eHub

TEAM Software

About this app

eHub by TEAM Software

eHub Mobile is an employee and customer self-service app for the building service and security industries. eHub Mobile gives you instant access to critical information you need on site, any time. From schedules, work tickets and timekeeping for employees to job site and billing information for customers, eHub Mobile puts workforce and customer management tools right in your pocket.

This app is available for employees/supervisors and customers of TEAM Software clients who have licensed eHub. Permission to access any of the employee self-service features listed below is granted by your employer. Access to customer self-service features is determined by your eHub contractor.

Employee Self-Service features:

Manage jobs: See job information and location; access, sign and complete work tickets; submit and review work requests; complete surveys and inspections and sign off; view customer invoices and requests; monitor job budgets and profitability; see time and attendance information in real-time; find schedule replacements; create billable work tickets on the fly.
Manage people: View and modify schedules and timekeeping information; review compliance information; leverage targeted communication tools.
Manage personal information: View pay stubs, W-2s, hourly benefit balances (PTO/sick); update contact information; clock in and out of jobs.

Customer Self-Service features:

View electronic invoices, job information, time and attendance information, schedules, scheduled job site work and targeted communication items.
Request additional work, coverage or other items and see up-to-date request statuses.
Perform inspections or complete surveys and see results and deficiency status.
Sign off on inspections and work tickets.

Ratings and reviews

Ehub is great when it's working properly. Unfortunately, when you have less than a perfect signal, it does not function the way it should. I'm unable to post pictures when completing certain tasks, and clocking in and out is a challenge. The clocking in and out can be remedied by just trying again or moving to a different area of the room, but uploading pictures with a lesser signal is impossible. For my job, uploading pictures is necessary. It gets very frustrating.

For the 2nd time in 2 weeks, on Friday, I would hit the End Shift button, but it says Start Shift. Last time I didn't realize it happened until I checked my Daily Pay and saw it wasn't updated for the previous work shift. Had to bug my manager because of it. It had me wondering if I accidentally hit Start, but after this 2nd time, I know it wasn't me. Besides, you have to tap your job number when you clock in, and I'm quite sure I would've noticed that when clocking out.

I'm using it everyday, it's slow and many times it's not working properly, for example, when I check in for my shift, it says "out of range " while I'm in front of my job table. This happens two or three times a week. Also now it has stopped notifications, even I've enabled all notifications and location permissions, but I get no notifications and thus I can't see any available shifts notifications on time.

What’s new

Bug Fixes