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Upgrage! Slow & Buggy! Almost IMPOSSIBLE to Connect To The App From Your Email Alerts! One of the Biggest Problems I've experienced! Hard to navigate the app. Needs to be more clear on how to navigate to certain Functions and/or Results. Upgrade.. Easier Communication with your Physician, and Assistant. MAJOR CURSER ISSUES! Physicians may not have a problem Or issues, but a Patient very well may have MANY. I would say get the Bugs Worked Out, and make the App More User Friendly!
19 people found this review helpful
August 19, 2022
Hi Blake Myers, Thank you for reaching out. We are sorry that you have had a bad experience with our app. We are aware of the problem concerning message and are diligently working on this and hope to have a resolution in place soon. If you have further issues, please contact our service desk at 800-442-5502, M-F, 7:00 am to 8:00 pm.
I have been using the app as well as the website for many years. The app is slow, but recently it stopped working to view any lab results at all. When I contacted tech support, they made the assumption that I was waiting for covid results, and told me to check back in a couple days. I get labs done every week and can always view them the same day. I tried refreshing as suggested, and it still doesn't work, it hasn't worked in weeks. It also still doesn't work on the actual website as well.
27 people found this review helpful
This app is very buggy. I can try to open it several dozen times and it will load maybe once. It consistently doesn't work. It is stressful because I can't message my provider when I need to because the app won't open and there isn't an alternative website to use. They need to fix the app or provide alternative ways to contact providers. I gave it two stars because when it works, it's great. But it's rare that it actually opens.
6 people found this review helpful