This was a good app until I cancelled my Kaiser service. Now my children have Kaiser and they are not old enough to have their own user account so I have to sign up as their care giver. However, caregivers aren't allowed to use the app at this time. 👎🏾 It used to be so easy to fill prescriptions and make appointments but now this app is of absolutely no use.
This app is now worthless. You can't check your cart out of the pharmacy and contrast is significantly reduced. The app was very good and everything worked a month ago. KP, fire your mobile apps team if they keep refusing to revert to the old version of the app until they do some solid user acceptance testing with real users. Nobody is going to change insurance because they find another provider's mobile app prettier or more appealing to millennials. Many people will change away from a provider who doesn't provide a functional mobile app, however.
I can not get past the order screen on the pharmacy portion of the app. I check the boxes for what needs refilled, then I set my default pharmacy. I can see the little cart has 2 items in it but then there is no submit button so the transaction won't complete. PLEASE fix this. And Please build comments option into the app. Trying to get a hold of someone in your group is unbearable.
Very disappointed in the latest update. Have had issues every time I order prescription refills. Select address and get a system error. Cannot get post it. Sometimes it will not display my medications list at all. Needs a lot of work.
I liked this app a lot before the stupid update. Now it's ALWAYS delayed! So frustrating!!! The new look it's okay but the delay for it to sign in is terrible!! Also, it freezes too often! I think they downgraded instead of upgraded.. 😡😡
I can't access on my device but I don't want to use the option: forgot your password??? Because my ID and password works without any problem on my computer. So the app doesn't help me!!!!
• Updated look and feel throughout the app
• Medical Bill Pay now available in Northern California, Colorado, and Mid-Atlantic states
• All-new Pharmacy center available in Hawaii, Georgia, and Colorado
• Pharmacy pick-up orders now display cost estimates
• Pharmacy mail orders now include links to track shipments
• First-time Video Visits users presented all-new interactive tutorial
• Defect fixes and enhancements
Track your activity on Lifelog, the clever health & fitness tool on Android.