eDispatches

eDispatches

About this app

Companion app for the eDispatches service. Requires that your agency is already a subscriber.

The eDispatches service is available to emergency response agencies and their members. Hundreds of thousands of people rely on the eDispatches system all across North America.

With the eDispatches app members can:
• Receive push notifications for emergency incidents
• Listen to audio dispatches
• View CAD alerts sent by the dispatch center
• View member response, including location, during current incidents
• Mark the location of hydrants & points of interest
• View member availability for future incidents
• Generate maps & driving directions
• View past alerts
• Hear streaming audio from your eDispatches equipment
• Adjust settings for alert notifications

With additional permissions, members can:
• Send mass messages
• Request availability updates from members

Ratings and reviews

The app works ok. My biggest complaint is the time lag from the alert to when the call audio is available. It can take 30 seconds for the audio stream to start. In the world of electronics, that is days. I know they must be storing the data stream and then streaming it from storage. To me, as a first responder, that's not acceptable. No reason it can't be streamed immediately, or at most a couple of seconds delay.

The app is great... if you have it in your pocket when it goes off. 4 times I've been on the phone when that GD high pitch beep goes off!!! It hurts my ears and will cause hearing loss! Fix this! It doesn't need to do that when the phone is in use! I've tried to turn it off! What the heck guys!? I want it to beep so I can hear it. But NOT WHEN THE PHONE IS RIGHT BY MY EAR! Oh thank God! I did update the app and really hope that fixed it! I need the volume up... just not when I'm using it.

The old version was better. I got a cad notifications for an auto accident in my town the the hwy and town where correct when I clicked directions. It said the crash was 2.5 hrs on the other side of the state when it was really 2 miles away. I do not like the cad I wish it would just page out like the old version.. also doesn't pop up when you get an alert it just tones then I have to open the app. I gave the app permission to override everything but it dont show up.

What's new

Features
- Added Nearby POIs. Click on the nearby POI icon in the Alert toolbar to access a sorted list based on distance.
- Added POI Attachment indicator to POI icons.
- Added option for silent ringtone option for Alerts. When selected, no ringtone will play for alert.

Bug Fixes
- Fixed a bug where clicking on the "Default Ringtone" button in Alert Settings would redirect users to the "CAD Detail Order" page instead of the intended destination.