eDispatches

RapidSOS, Inc.

About this app

Companion app for the eDispatches service. Requires that your agency is already a subscriber.

The eDispatches service is available to emergency response agencies and their members. Hundreds of thousands of people rely on the eDispatches system all across North America.

With the eDispatches app members can:
• Receive push notifications for emergency incidents
• Listen to audio dispatches
• View CAD alerts sent by the dispatch center
• View member response, including location, during current incidents
• Mark the location of hydrants & points of interest
• View member availability for future incidents
• Generate maps & driving directions
• View past alerts
• Hear streaming audio from your eDispatches equipment
• Adjust settings for alert notifications

With additional permissions, members can:
• Send mass messages
• Request availability updates from members

Ratings and reviews

If our dept's trucks hadn't driven past where I work I would have must a Mutual Aid call for a Barn on Fire with 10+ mph winds. App didn't notify me Never got the text Alert either. Sometimes it works most of the time it doesn't seem too. Glad I have a pager. They did say there was an issue with push notifications on Android Devices. I do have an Android Device. On the help page it said to Enable text Notifications. I enabled that when I initially setup the App, @ 1 year ago, haven't got one.

The app works ok. My biggest complaint is the time lag from the alert to when the call audio is available. It can take 30 seconds for the audio stream to start. In the world of electronics, that is days. I know they must be storing the data stream and then streaming it from storage. To me, as a first responder, that's not acceptable. No reason it can't be streamed immediately, or at most a couple of seconds delay.

I absolutely love the app!! I recently swapped from iPhone to Samsung, I also now have a galaxy watch 7. My watch receives the notification when we get a call, but it does not vibrate or make noise when getting a call. I have checked all the setting for my phone and watch and there is nothing that fixes this issue. Is this something that y'all can look into please?

What’s new

Announcement
- eDispatches has joined RapidSOS, enhancing public safety with intelligent solutions to close the Safety Gap.

New Features
- View 911 caller locations in near real-time with RapidSOS! (Have your account admin contact us to enable this feature.)
- Start NFIRS reports with one tap using your CAD data, integrated with ESO. (Have your account admin contact us to enable this feature.)