I liked to watch the train on its route and being able to gauge its delay, I can't do this anymore after the new update. Also recent searches disappeared. I regularly check trains on one route only and it would be helpful if there was a favorite or most searched option so I don't have to keep putting same stations in every time. Bring back the previous version
Other app was better. How do you save searches? View recent searches. It seems like this was flushed into circulation before it was tested and ready. The extortionate amount northern rail charge I would have expected amount more polished app so we can see how late the train is going to be easily.
I have to use this app every day. Since the update I'm not able to tell which tickets are available on mobile which makes it much slower to purchase. UI is not clear whether singles or return tickets are being bought. It's just doesn't work as well as the last version - please please change it back or fix it quick!
Great app since the update. Looks so much cleaner and modern. I have taken a star away because it is not easy for the ticket checkers to check the ticket. I feel sorry for them guys. It would a really good idea of you could press on the ticket, making it go full screen. This would make it easier for the folks checking the tickets.
What have you done? You take an app that works well and make a complete mess of it. Did you do any user testing? Not with real users because they would have told you that it was awful. Reinstate the old app and employ someone who knows how to design a new one.
The recent update has made an already clunky app worse. It now matches Northern service as another irritation I have to endure. The update lost all of my details. I had to reset my password but it didn't then force me to change my password once I logged on. Also why can't I save a ticket and just keep ordering the same thing. Most users will take the same journey every day.
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