Good service, awkward and clunky app Navigation often requires too many clicks and going back one step seems to be impossible. Doesnt display ticket prices simultaneously while booking meaning looking for the cheapest route is awkward. No transaction fees though which is nice.
Won't let me log in Couldn't log in to get my ticket, Even though my log in details were correct. Try explaining to the conductor why you only have a booking form printout to show them ( if you have chance to print it out before travel) The ticket desk staff are absolutely USELESS! "Internet tickets? Nowt to do with us sir" Caused loads of stress on a very stressful day especially when they cancelled the train I HAD originally booked! Use this app at your peril!
Love the new app!
Easy to use. I have downloaded the updated version and it is very user friendly!!
Rubbish upgrade. It won't allow me to login. Doesn't even given an option to register either. For those that don't have national rail account. And I had to search for ages to find out its my national rail login. Without logging in it won't allow me to purchase tickets. I have searched live times and it doesn't work. I prefer the old version!!!! Least that worked !
Crap. Unreliable. Poor interface. ("Do your want to return to the main menu?" - Really?). Frequent "connection" issues. Fails to price journeys. Crashed during purchase, only to discover that the transaction had gone through. I only use this app in emergencies to avoid the queue to buy tickets on arrival at Manchester if I know I'm in a rush. The old app was clunky, a least it worked. Should have spent a lot more time on design and user feedback, then more time in testing.
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