It doesn't work! Look I don't mind the new design. I find the mTickets work better, they are more stable once downloaded and activated. BUT purchasing the ticket is a real pain!!! It doesn't work!! I have to try several times before the purchase goes through. Tonight I tried 10 times and I haven't yet managed. This is really important, you can't ruin this feature!!
Rubbish upgrade. It won't allow me to login. Doesn't even given an option to register either. For those that don't have national rail account. And I had to search for ages to find out its my national rail login. Without logging in it won't allow me to purchase tickets. I have searched live times and it doesn't work. I prefer the old version!!!! Least that worked !
Unreliable Works intermittently, charged me for a journey last night despite the app crashing twice. Spent 26 minutes on the phone to customer services who couldn't resolve the problem or refund the cash. Not impressed.
Why change?? Why would you update to another version that is less useful? The one and the most useful feature is, it shows the live train time as you open the app. Why did you take it away? It's not getting better. You're just making it worst.
I had a few problems logging in, but it looks like they've resolved the issue. My ticket is saved, no need to purchase another ticket. Still better than retrieving a ticket from the machine.First time I'll be using a e-ticket on UK trains.
Crap. Unreliable. Poor interface. ("Do your want to return to the main menu?" - Really?). Frequent "connection" issues. Fails to price journeys. Crashed during purchase, only to discover that the transaction had gone through. I only use this app in emergencies to avoid the queue to buy tickets on arrival at Manchester if I know I'm in a rush. The old app was clunky, a least it worked. Should have spent a lot more time on design and user feedback, then more time in testing.
We’ve listened to your feedback, and this update represents a complete redesign of our app to make it easier to find and buy the ticket you need for rail journeys across the UK.
Get live train times, plan your travel, buy tickets, check departures & arrivals
The fastest, smartest rail assistant - UK train times, travel info and tickets
Store your train tickets with the Virgin Trains East Coast Ticket Wallet.