Really poor usability. Throws a dialogue every time I press the back button to confirm! Also no way to create an account, how am I supposed to do that? It's so poor I can't even buy a ticket when I click on Tickets!
I was quite happy to use this app and to have electronic m-tickets. I normally book several days in advance as the tickets are cheaper. But then my mobile broke and now I cannot access my pre- booked tickets anymore (with a new mobile, but same account!). They are there but cannot be activated, so are useless. I spent hours with help desk but they are not helping me. They don't understand the problem, they keep saying I should reinstall the app. It is awful that I cannot have my tickets anymore (6 days!), having paid for them in advance. I shall not use this app anymore. Beware, it can happen to anybody.
Hard to use I mostly use 'Live train times' and it cannot remember locations. OnResume it cannot be even reselected, I have to restart the app. Disappointing for such a big company. EDIT: New version is much better, so rating has been updated.
Impossible to log in I can't long in even if I can using the desktop version using those details. The customer service so far unhelpful telling me only that I need to use my password. I already know that. Good I still have 3 days to sort this out. It must be stressful if you want to use the tickets on the day.
Big fan Just started using m-tickets and I'm a big fan so far. No problems at all buying or using them. Navigating the menus is a bit clunky though - back button going back to the start is annoying.
Good service, awkward and clunky app Navigation often requires too many clicks and going back one step seems to be impossible. Doesnt display ticket prices simultaneously while booking meaning looking for the cheapest route is awkward. No transaction fees though which is nice.
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