Review from Charli Henley
*EDIT* From 5 stars to 1 star. I tried to work around the problem I referred to below by using the website on my phone's browser to see the history of specific tests. But now that I have the app I can't use the website. Signing in on the browser always opens the app, even though I don't have that set as a default. Also, I hate that I am not allowed to take screenshots. That eliminates the other workaround I tried for comparing current results to previous ones. I'm really sad to uninstall this app but I have to have easy access to my historical results. 🙁 *********** This app is wonderful! I use Patient Gateway frequently and almost exclusively on mobile. The app is beautifully simple and easy to navigate. It's a big improvement over trying to use the website on mobile. THANK YOU, PARTNERS, for making this app! Makes my life much easier! My only request is that you give us a way to see a current lab result on the same screen as the previous ones. It's not easy to see how a specific test result has changed over time. If I want to see how my current renal panel compares to last month's I need to scroll down through the more recent results to find the previous renal panel. And if I want to go back a year? That's a lot of scrolling. On the whole though, this app is fast and easy to use.
July 19, 2017Hi Charli, Thank you for your feedback. The Patient Gateway Mobile app includes a subset of functions for Patient Gateway. However, the app has a “Go to Full Site” menu option which can bring you to the full site where you can see all functionality. If we can help in the future, please contact us at email@example.com.
You can't print anything, nor select text in messages and reports. You can't copy to clipboard, nor forward anything (say, to your spouse). You also can't delete messages. It demands that you read them first. So if you have 200 appointment reminders and 45 monthly billing statements, you can't delete them without reading them all. There are also 2 inboxes to poll for mail, for no reason (as far as the patient is concerned).
Despite not working on my new Pixel 2 like others the app department contacted me to inform of an update on the horizon to remedy that. App provides plenty of features while maintaining the SECURITY it has to for an app that access medical info and documents. Lots of negative reviews that I don't feel fairly represent what a good app and team of doctors the partners group has. BWH an DFCI have given nothing but exceptional care and professionalism.
It works perfect for a couple months. Then it does the same thing when you try to go in the screen stays blank and does nothing. It's aggravating.
Does not work on my new Pixel 2. I get the home screen and then a blank white screen that cannot be closed. Re-installing after deleting does not help
I forget password and never get help this is the worst app ever!!!!!I've tried for 2 days to get it to work ,so unprofessional
Frustrating...sometimes it works..sometimes not...have to use laptop too often
- Bug fixes and improvements
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