Penn State Health OnDemand

Penn State Health

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About this app

Now, board-certified health care providers can care for you or your child wherever you are, whenever you need them, from the convenience of your own mobile device or computer. From coughs and sore throats, to minor skin irritations and joint pain – we have you covered. An easier way to access both adult and pediatric care teams for urgent clinical care needs and common concerns – on your schedule, and in about 10 minutes!

Your virtual visit may even be less expensive than your other care options, compared to urgent care clinics and emergency rooms.

Simply download the app and register, and then select a provider and ‘click.’

Once you select a provider, the online communication begins shortly thereafter! Telehealth providers accessed via the Penn State Health OnDemand app will diagnose, may suggest follow-up care, and can prescribe medication.

Healthcare that meets you where you are and at your convenience; helping you feel better and return to your life sooner.

Penn State Health OnDemand can be used for various common symptoms and concerns:

• Allergies
• Cough
• Eye infections
• Joint pain or strains
• Lower back pain
• Minor rashes and skin concerns
• Painful urination
• Sore throat
• Stuffy and runny nose


The Penn State Health OnDemand telehealth program is not be appropriate for all concerns. The following symptoms should not be treated by a telehealth provider; go to the closest emergency room for in-person care:

• Assault, physical or sexual abuse, or child abuse
• Changes in mental status or confusion
• Chest pain or pressure
• Coughing/vomiting blood
• Difficulty breathing or shortness of breath
• Severe or persistent vomiting or diarrhea
• Sudden dizziness, weakness, change in vision, slurred speech, numbness, or other neurological changes
• Sudden or severe pain
• Uncontrolled bleeding

Ratings and reviews

I was in line for a virtual appointment and my phone lost connection to the representative (likely a fault on my end). When I went back to get in line, the app asked if I wanted to copy all of the information I had already entered in before instead of making me re-type everything. This type of intuitive UI design is so simple and yet so awesome and rare to see. 5 star rating just for that.

Not pleased. For whatever reason I could not get the app to work/ load whenever it was time for my actual appointment. I called tech support and they couldn't figure out the issue and their suggestions to try and fix the issue didn't work either. I was trying to sign in on both an ipad and Android. Both failed. I later was able to get the site to load on my Chromebook but by then I missed the appointment.

Make sure nothing else is connected to your phone via Bluetooth BEFORE you start the visit or you won't be able to hear the doctor very well! This has happened a few times and once the volume of the other person is low there is nothing more you can do so the doctor gets a lovely view of my ear on the camera because I am trying to hear them! It is really hard for me to remember to shut off my Bluetooth before I go into the app and this has been a big disappointment using the app.

What’s new

We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed