
Sunny Fields
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Still often does not load. I should not have to uninstall and reinstall an app to update instead of just updating the app from the appstore. You need to fix that problem. I use it only to check my balances because it frequently won't let me select an account to transfer money from. Many times I can't even do that due to an "unexpected network error" that leaves a blank page and none of the tabs work. It also fails to read / scan checks. It barely performs its basic functions, months later.
13 people found this review helpful
Suncoast Credit Union
May 7, 2025
We truly appreciate your detailed feedback on the loading issues and network errors. It’s frustrating when basic functions like account selection and check scanning don’t work as expected. Please share more details through the app, as your insights can help us improve the experience for everyone. Thank you for your patience!

Lauren Farrington
I haven't switched to Suncoast as my primary bank ONLY because the photo check deposit never works. I really wish it did, but it either can't detect my endorsement or tells me the photo is blurry and I'll try 3+ times. I've deleted and reinstalled the app, I've tried on my husband's phone, and I've tried retaking photos many many times. Maybe one day?
5 people found this review helpful
Suncoast Credit Union
May 7, 2025
We appreciate you sharing your experience with the photo check deposit feature. It’s clear how important this is for you, and we’re sorry for the challenges you’ve faced. Your feedback is crucial, and we’d love to hear more about your specific issues to better understand how we can improve. Thank you for your patience!

Jason Hoppe
ive taken a picture of my check 16 times now in the past 5 minutes absolutly nothing wrong with any of the 16 photos.. its telling me to hold the camera steady or the lighting is bad.. ive taken pictures almost in the dark with other mobile apps and have never had this much of an issue.. make the picture deposit less sensitive.. this is ridiculouse... outside of that.. everything is good..
2 people found this review helpful
Suncoast Credit Union
April 25, 2025
Hi! Totally understand your frustration. We're looking to enhance the remote deposit capture feature in a future release. Thank you again for the feedback.