Tickets stay with phone, not account When my phone unexpectedly stopped working and i got a new phone, i signed into the app with my new phone. My payment information managed to carryover when i logged in, but not my stored tickets that i had purchased. Pretty terrible to not have a feature like this. If they can store my cc info across devices , you'd think they can store my tickets too.
Exactly what I was looking for I wanted a way to avoid the crisis of needing to buy a ticket while the MAX was RIGHT THERE! Now I can buy my ticket while walking to the station.
Trimet hates it's customers obviously I lost 20 in tickets because I dropped and broke my phone, requiring a full replacement. Why my paid fares don't transfer with my account is beyond ridiculous. Of my cc info transfers, why not my purchased tickets. I'll be riding the Max for free at least 8x to make up for this! Believe that!
Saves Tickets Locally Having to reset my phone, the tickets which were stored on my device were lost. They say it's so tickets can be accessed without a connection, but this is terrible design and is costing their customers money.
Phone reset erased my tickets I'm echoing many of the other reviews in that I also lost my tickets upon resetting my phone. What's the point of having an account with Trimet/Globe Sherpa if your tickets don't save to your account?? Also, after the last update, the app automatically takes you to the buy tickets page whenever you open it, regardless of whether you have tickets stored or not. Very inconvenient. Overall, I'm only using this app because it's marginally better than buying paper tickets. Pretty disappointing...
Works.. But after update I don't like that every time I open the app it takes me to the buy tickets page even when switching between active apps. Is there a way to open the app and be taken directly to active trimet tickets?