Duplicate transaction bug! I tried to make a large purchase of 8 tickets. I clicked the button once. Apparently due to network issues the transaction was processed 3 times, so I ended up being charged $60 instead of $20. Customer service was terrible and told me tickets are nonrefundable and they I shouldn't have clicked the button more than once. Your app should be robust enough that flaky network doesn't result in duplicate transactions when clicking the button only once! Otherwise fine, but highly don't recommend due to this egregious bug and lack of customer service.
Poor design, slow, unintuitive, always crashes at the worst times. It works but not well. The ux is just too hard- it needs to be easier to use with one hand, in the rain as you climb onto the bus but this app always leaves me fumbling in line
I am docking my rating another star because the developers of this app are not making any improvements! All I want to do is show the bus driver my ticket, but s/he and I are very annoyed by all of the synching and reloading. Bus drivers have a schedule to keep. I already bought the ticket. If I wasn't doing other things, I'd turn off my data and let the ticket sit on my phone. Apparently, communicating with Tri-met servers is a real drag. Why all the synching? Speed it up already!!!
Terrible app. Trimet, please fire this two bit developer and hire someone competent to put together a proper tool. The ludicrous legal terms you need to agree to when launching this app, including really sleazy data sharing clauses that sidestep Google's privacy warnings, show this was designed by the dregs of the app design world. This app just makes the really great Trimet service look extremely unprofessional. I bet Portland's open source community could put together a much better tool in a week. Trimet, you just need to ask. Let's go Oregon!
Exactly as others said, I got repeated error messages when trying to purchase, including "no connection to trimet server" errors. Tried three times, failed three times. No tickets were visible in the app. I even took screen shots to capture some of the more interesting error messages. Looked at email and saw three RECEIPTS for three purchases. Rebooted phone and lo and behold, the tickets were there (three times as many as I wanted). The programmers and their overlords are untrustworthy. They'll probably lose our credit card numbers next. Don't use this app without extreme care.
Can't buy tickets. Keeps saying "CERT_UNTRUSTED" - Ive reset my phone, tried to add new payment methods, all the things I can think of. The reliability of this app is unacceptable.
Bug fixes and performance improvements.
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