Can't pay my card. Called the number and they told me to uninstall and download again. Did nothing. Still cannot pay card. App is useless
I had no problems before this new enrollment thing and the reps have no clue when you call
With the newest update there are way too many menus to go through just to access and manage my credit card account. Upon accessing the Summary page, if i want to go through full Web page, i have to then enter my account information again. This is really a pain in the ass. It's a great design/ layout, but get rid of all the menus. The point of having an app to manage my credit card is that once i click on the app, i want to directly access my credit card with the login information. Not click on 5 sub-menus to get to where i need to go.
Ever since the update I now have to go into the full website to pay my bill cause I can't do it through the app. When I called customer service they was no help, they actually said that they wasn't never associated with an app and I know there was cause that's how I paid my bill.
All I want to do is pay my card. It never accepts my password and the one on line let's me with no trouble at all. This app., is a waste of time.
This app is absolute garbage from the corporation that clearly purchased Union Plus, Abenity. They ought to be ashamed of this half-assed attempt to capitalize on shoddy advertising aimed at union members. The app is non-functional and misleading, and has scant support from it's creators. Yet another corporate entity that makes it's disdain for union members quite clear and obviously takes our consumer bloc for granted.
Added a link to manage the credit card in the side menu.
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