Although the app is revolutionary.. It has one major isuue.. The app gets to decide the restaurants nearby via the phone locator.. If you decide to pay using your card they withdraw the money before the vendor's confirmation of the order The vendor refused twice to take my order because i was out of their reach or delivery zone & ended up having to wait up to 14 days to get my money back!
First I waited 30 minutes for the vendor to confirm my order then the order is late that the estimated time by 20 minutes for now, and finally i have been sent a message that someone from otlob will call me in about 10 minutes and 16 minutes passed no one called. This is the worst experience ever and I am never using this app again.
Dishonest Vouchers There's a 50/50 chance the Voucher system they're using here is a scam, gives the codes with one hand and then shows all the corresponding restaurants closed with the other, so you can't use the voucher. I know for a fact it worked before but not even half the times I tried. I've been using this app for a couple of years now and it's awesome, except for this particular thing.
Best way to browse menus I always order through otlob, best service ever and they are very keen to please their customers especially when you complain about anything. Their customer representatives whether on phone or through web chat are very polite and considerate and always make sure to leave you with a positive feedback. Moreover, the app has a user friendly interface to view menus, i sometimes just use it when i am getting a take out. Honestly, life has been much easier for me after otlob.
Informative and easy to use. I like that it has a tracking order and a timer that gives you an indication of when the order will arrive. I think also a good feature that might be added is to have a reminder when the order is late, giving you options to call the vendor or send a complaint.
it takes an eternity to "confirm with vendor". if i were to go through the hassle of calling the hotline, i'd save time and life force being drained out of me by this loading screen
We are very grateful for your valuable feedback and for helping us to improve the Otlob app. We've made the following updates:
- Brand new app flow and design - now it's even easier to order your food;
- New order delivery time countdown tab helps to stay tuned on when order arrives;
- Additional fixes and improvements.
We'd love to hear from you. If you like the service, please take a few minutes to review our app.
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