Few Improvements I love the app and the service. But a few things i'd like if they improve 1) I am out of delivery zone for some restaurants yet they appear to me 2) Whenever I order an offer for something like pizza or sandiwches.There is no available option for ordering the same item twice.U only allow different options. U guys need to include the option of repeating an item.
Better but can Improve The new user interface is a huge improvement over the old one, and now it works without any problems on my phones. My only complaint is that it doesn't show all of the restaurants that can deliver to my address. For example, Weletain and Papa John's can deliver to Giza, but when I try to order them from Otlob, they don't show up as available restaurants. Other than this issue, the app and the service in general is great.
It takes sometime for order confirmation although it wouldn't take that much in case im going to order directly through the phone. Also, sometimes the total received receipt is different than the total amount appeared on application. There is 1 hour variance in time between ur application and real time therefore, minutes left icon for order delivery doesn't appear anymore. Finally, there are cases that requires a direct contact to Otlob team rather than the web chat service where this doesn't exist.
Order Tracking The clock that supposed to show the remaining time to deliver the order does not work and always says waiting confirmation from vendor. Also, the app always gives me a message saying no Internet connection. Despite all that, I'm able to order successfully.
Great but missing a few things... This app is literally the most useful in Egypt, right next to Bey2ollak. My only problem is that you removed GREAT features that you already had: editing or canceling an order after it's been made, and per-item comments. Get those back and get that missing star.
A god send... This is great because the menus are up-to-date and I don't have to make calls. But....response time of the restaurants is much slower than calling them direct and I should be able to say that the meal has arrived even before the timer has expired.
We are very grateful for your valuable feedback and for helping us to improve the Otlob app. We've made the following updates:
- Brand new app flow and design - now it's even easier to order your food;
- New order delivery time countdown tab helps to stay tuned on when order arrives;
- Additional fixes and improvements.
We'd love to hear from you. If you like the service, please take a few minutes to review our app.
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