I love it My friend introduced me to this app and me not understanding arabic it makes it totally easy for me. This app is the best. Being able to have a variety of restaurants is simply amazing. I have soo much to write but i will just leave it as such. Keep up the good work
Their customer service really fail to respond to any complaint, I got the wrong order more than one time and I was ignored by their representative. I uninstalled the app. Also the photos does not load properly, very slow and most of the time they don't show up.
Although the app is revolutionary.. It has one major isuue.. The app gets to decide the restaurants nearby via the phone locator.. If you decide to pay using your card they withdraw the money before the vendor's confirmation of the order The vendor refused twice to take my order because i was out of their reach or delivery zone & ended up having to wait up to 14 days to get my money back!
Good app Easy steps to use and to order. Credit card on delivery is not for even most of the merchants. More special exclusive deals required on using the app instead of calling. Credit card profile adding issue that you can use it only once and next time you cannot use again unless you re add it back again. You cannot cancel or modify the order once you have made it although you can do this via phone, unless it's already out for delivery
HOW CAN I REMOVE THIS STAR!!!!! THEY DON'T EVEN DESERVE IT. Worst Customer Service Ever, Worst Delivery time frame , A lot of bugs and issues on the app , A lot of payment issues , always payment issues , neither they adhere to a refund , or to a delivery , always there is something wrong every order. I don't recommend or trust this app even for ordering food for a dying animal, as they will die before Otlob adheres to anything at all !!!
Informative and easy to use. I like that it has a tracking order and a timer that gives you an indication of when the order will arrive. I think also a good feature that might be added is to have a reminder when the order is late, giving you options to call the vendor or send a complaint.
We are very grateful for your valuable feedback and for helping us to improve the Otlob app. We've made the following updates:
- Brand new app flow and design - now it's even easier to order your food;
- New order delivery time countdown tab helps to stay tuned on when order arrives;
- Additional fixes and improvements.
We'd love to hear from you. If you like the service, please take a few minutes to review our app.
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