Globe at HOME

Globe Telecom

About this app

The Globe At Home app is a convenient tool to help monitor and manage your Globe At Home Postpaid
Broadband and/ or Globe At Home Prepaid Wifi account.

With this app, Globe At Home Prepaid Wifi customers can easily:
- Check prepaid balance
- Track data usage
- Top-up or Share-A- Promo to your Prepaid Wifi account

If you’re a Globe At Home Postpaid Broadband customer, you can also manage your account with this
app, through the following features:
- Pay bill online
- Track data usage
- Purchase Volume Boost for your plan

Note:
* Using the Globe At Home app will consume your monthly Globe At Home data allowance and/ or
your Prepaid wifi load. Mobile data charges may also apply.
* Will require SMS permission for Share a Promo functionality

FAQs

Who can use the app?
Anyone with a Globe At Home Prepaid Wifi and/ or Globe At Home Postpaid Broadband account
can use this app.

How do I begin using the app?
After downloading the app, proceed to install the app on your device and follow the displayed
steps for verification. Afterwards, please nominate a PIN to secure your account.

I have multiple Globe At Home Broadband accounts. Can I enroll all of them in the app?
Sure! But you'll need to log out first and then go through the account verification process every
time you want to switch accounts in the app.

Can I use multiple devices for one Globe At Home account?
Multiple devices can download the app to access a single account, but each will have to go
through the security verification process.

I can’t log in/I’ve forgotten my PIN. What can I do to access the app?
Under the prompt to input your pin, you can click on the “Forgot your pin” option to restart the
verification process and create a new pin for the application.

I’m not receiving my PIN for verification. How can I verify my account?
The mobile number and/ or email linked to your account may not be updated in our records.

Please try a different verification method, or call (02) 7-730-1000 to update your account information.

Ratings and reviews

The app works perfectly before but last week it stopped working when I open it, it says "Oh no, something went wrong!" until now I kept pressing refresh it still doesn't work. Hope you can fix this as soon as possible because I really need it especially when I lost internet connection so I can use the app and set an appoint for technician visit because I can't call globe for it, they always use automated message.

I don't know why it keep saying "Oh no! Something went wrong. We encounter a problem while processing your last request" everytime i open the app, if it is for the other features, developer should resolve it. But for the monitoring of bill and payments, this app is accurate and very convenient. App is also immediately updates the payments and balances after payment. I have not yet tried the Help from Technician features for connection issues if it works well. Rate it 5 stars.

Honestly fix the damn app. It's been 3 days since it stopped working, continuously prompting the error that I'm "disconnected." Been patient with the upgrade for our plan so I won't have to deal with limited data plan and volume boosts, but now I can't even do that. Tried everything from reinstalling, using other devices, connecting to other networks: Nothing works.

What's new

Download our latest update to experience the new and improved version of the Globe At Home app!