Complaints can be a vital indicator of services quality. The management of Islamabad Club and their teams use the complaint management app to gather member’s complaints, keep a record and respond to those complaints directly, investigate and analyze the complaints within the club and finds a way how and where improvements should be made and how their issues can be avoided in the future.
The app has a method for acknowledging complaints lodged by the members and it allows the lodger to keep a track of its complaint with the help of the tracking number share via SMS. With each lodged complaint club can process and integrate them into a quality system, and can provide better service to their members and improve quality processes to mitigate any further complaints.
Additionally, the app has escalation mechanism as well for instance if the complaint is not being catered within a specific period of time it will be escalated to the higher level of management again ensuring a way of resolving and following up with the complaints.