PTA CMS

Pakistan Telecommunication Authority - PTA

About this app

To facilitate the telecom users, PTA has launched Mobile App of Complaint Management System (CMS). The App has following features:
– Complaint registration against various services i.e. telecom services
offered by service providers, mobile registration/ DIRBS, stolen mobile
handset / IMEI related complaint, internet content related complaint, etc.
– Tracking of complaint to view its status.
– Feedback on the complaint.
– History of complaints of individual user.
– Consumer awareness on different issues.

Ratings and reviews

Worst app. First of all, the sign-in OTP isn't working in the recent updates, and second, I submitted a complaint 25 days ago and have yet to receive a response.

Rubbish app. Repeated error messages when trying to submit complaint. No means of resolving issue as both online portal and app do not work. Thorough waste of time.

App not working for me. previously when i signed up it was working fine. but now i am trying to sign in with the same account, it get successfully logged in but then a white blank screen appears and nothing else. i waited quite time but blank screen stays there and app don't open properly. Show quoted text

What’s new

•⁠ ⁠Report Mobile Number Fraudulent Activity directly from the app a new complaint form with attachment support
•⁠ ⁠Added OTP verification at sign-in for stronger account security
•⁠ ⁠Clearer error messages and automatic scrolling to fields that need attention
•⁠ ⁠Fixed OTP verification on the Forgot Password screen
•⁠ ⁠Improved session handling, form validation, and overall stability