Boost your business with our easy to use solution for your customer support with Vista Helpdesk. Stay connected with your customers using our online support portal. It’s a simple but powerful ticket management system with easy workflow. We help in developing a long-lasting customer relationship for your growing business. Access your client’s tickets from anywhere you go from our Android app. The app allows companies to reply to the customer requests, issues, concerns, suggestions in the form of a ticketing system. It is best suited for the small and medium-sized businesses.
· Add, view, sort, and filter tickets as per requirements.
· Bulk operation can be performed on tickets.
· View and add replies with attachment.
· Edit ticket details like type, status, priority and more.
· Agent collision updates if other agents working on a ticket.
· Copy ticket to additional emails while creating, replying and forwarding tickets.
· Add Tickets, Clients & Company · Add internal & external notes.
· Search for Tickets, Clients, Companies, Agents, Departments.
· Send out Client and Agent activation emails.
· Update Portal Settings – Theme color, Logo, Portal Name, Portal URL, etc.
And much more features coming soon.