The following are the important product features
* Designed for Field Service Team
* Works Offline Without Data Connectivity
* Mobile GPS Attendance
* GPS Location Tracking
* GPS Location Capture on Task updates
* Call, Email, SMS Customers from within the app
* Mobile Maps for Live direction assistance of client locations
* Create Jobs, Tasks
* Send Professional Job Completion Reports with Mobile Customer Signature
* Plan Visits, Capture time taken for multiple tasks of a job
* Create Follow Up tasks for Jobs
* See complete Job Schedule in single view
* Create tasks in excel like interface
* Drag & Drop Task Scheduler
* Calendar View of Jobs, Tasks
* Follow Up Tasks & Reminders
* Manage Customer Records in one single Place
* Customer Multiple Locations, Multiple Contacts
* Customer Addresses in Map for Planning visits
* Customer Analytics on Active Quotes, Revenues, Pending Payments
Reports & Dashboards:
* Powerful Reports for Analysing Business Data
* Count, Group, Detailed Reports
* Supports Excel, PDF, HTML exports
* Customizable Reports & Dashboards for customer needs
* Customize Mobile Web Forms, Fields
* Customize Reports, Dashboards
* Customize PDF Templates for Quotes, Invoices
* Customize Customer, Staff Email Notifications
* Customize Product Title, Logo, Display Names
and many more essential features!
* Download Apps from Google Play
* Signup from mobile or Web
* Login to web account www.cratio.com
* Assign Jobs from web and get notification with jobs on mobile
* Visit Support page for more help, videos
Powerful & Secure Mobile Client : The Synchroteam client use an onboard Enterprise database and remain fully functional whatever the quality of your network coverage: data encryption and transactional integrity is maintained even when your network connection is lost.
Work Order Management : Review work order information before starting the job, and take advantage of interactive assistance features, such as:
instant driving directions, one-touch contact calling, job description and report review.
Job Center : Dealing with work orders has never been this intuitive. Your job updates are provided in real time, and displayed in a logical order:
today, upcoming, late and completed.
Job Report : Our interactive Job Reports are tailored to request only required information and automatically record time milestones. Capture signatures, photos, barcodes and parts/services usage.
Notifications : Receive notifications for new jobs, scheduled jobs or rescheduled jobs on your mobile terminal. Notification settings are fully configurable.
Maximum Autonomy : Review previous work orders. Create, Reschedule or Decline jobs. Access attachments associated to a Job or Customer.
Activate/Deactivate Autosync and GPS tracking.
Who is Synchroteam for?
This app - offering a streamlined view of the same information presented on desktops, laptops, and tablets – is available only to RapidDispatch customers and is specifically designed for smaller format smartphones.
RapidDispatch is a service management software offering that allows both office and field staff to quickly access schedules, work orders, and customer details in real time across a variety of computing platforms, thereby enabling everyone in a field service organization to efficiently work in sync by having the most up-to-the-minute information.
A web-based, software-as-a-service (SaaS) application hosted entirely on secure servers in the cloud, RapidDispatch frees service professionals from having to perform software installations, downloads, server upgrades, and all other computer-related maintenance chores which allows them to concentrate instead on the needs of their businesses and customers.
Highlights of RapidDispatch include:
• Convenient, centralized service management system that is available 24x7 from any location with web access
• Lets organizations effectively deploy field staff, equipment, and resources
• Provides role-based levels of access – one for administrators and one for technicians
• Uses Google Maps for dispatch boards to track assigned work orders and technicians
• Provides tools for maintaining material, equipment lists, and service truck inventory
• Handles work order processing, invoice billing, payment tracking, and customer credits
• Includes summary charts with the overall status of work orders and invoices
• Features a dashboard calendar view for scheduling work orders and technicians by the day, week, month, or timeline
RapidDispatch is available on a per-user, monthly subscription basis and customers are eligible for unlimited free technical support via email.
For more information, please visit http://www.rapiddispatch.com/