REVE Chat is a multi-channel cloud based online chat software that enables businesses to connect with their customers in real-time. It helps to offer instant assistance to the website visitors, get customer feedback, improve sales conversions and build brand loyalty.
1. Voice/Video Chat: Enable customers to initiate free live voice/video chat with the support team for instant assistance.
2. Department Management: Route chat requests to specific departments and allow website visitors to get help from the right agents.
3. Auto Triggers: Send automatic chat invitations to the website visitors after a certain time.
4. Facebook Messaging: Allow customers to live chat with the support team directly from your Facebook company page through Facebook Messenger.
5. Viber Messaging: Integrate Viber with REVE Chat and let customers send you messages from Viber.
6. REVE Chat SDK: Offer live chat functionality inside your Android mobile application with mobile SDK.
7. Visitor Analytics: With this live chat software, get detailed information about your website visitors like their geographic locations, past visits, current page views etc and personalize your conversation.
8. Queuing: When all of your support agents are busy in assisting others, let your visitors know the exact waiting time in the chat queue. At the same time they also can see their progress and exact position in the queue.
1. Proactively engage with the website visitors for offering instant assistance and increase your chances of more sales.
2. Live chat with multiple website visitors simultaneously and hence reduce the need of additional resources.
3. Receive valuable customer feedback during and after each live chat session and improve the quality of your services.
4. Live chat solution helps to get meaningful insights about each and every visitor for providing more personalized assistance.