METRO Connect – Rock Region

Via Transportation Inc.

About this app

Affordable, Accessible Transit Service, Your Way!

METRO Connect is Rock Region METRO’s on-demand microtransit service.


WHY MICROTRANSIT?
For certain service areas, including areas of emerging or low transit demand, microtransit does a better job of meeting transit demand than a full-size bus operating on a fixed route. Microtransit allows Rock Region METRO to provide on-demand, shared transit rides using smaller vehicles within a set zone, during regular operating hours, via its METRO Connect on-demand service.

BENEFITS TO RIDERS
METRO Connect offers:
• POINT-TO-POINT SERVICE: METRO Connect on-demand microtransit service takes riders from a point within the zone to any other point within the zone.
• AFFORDABLE FARES: A METRO Connect trip is more affordable than trips using traditional Transportation Network Companies, as METRO Connect is part of the Rock Region METRO publicly funded public transit service.
• NEW PLACES: METRO Connect access central Arkansas destinations that have not previously been served by non-paratransit public transit service.

HOW TO USE METRO CONNECT MICROTRANSIT SERVICE
Download the METRO Connect app to schedule ride-hailing trips occurring within a set microtransit zone, during regular METRO Connect zone operating hours (hours vary per zone). Each zone allows riders to travel from point-to-point within the zone to access destinations, including additional METRO transit service, such as fixed bus routes. Find METRO Connect microtransit zone maps, zone hours of operations and connecting fixed routes at rrmetro.org. Standard METRO fares apply.

Ratings and reviews

There's no queue system. If it can't find a ride immediately, it just gives up, and you have to spam-click the button for 5 to 30 minutes to force it to keep trying. Once, it took an entire hour to reserve a five minute ride across town. Another time, while trying to take the metro to work, the driver decided to just sit around for 15 minutes at their last drop off, whereupon it was reassigned to another driver, eta now an hour. Unforgivable. If I could rate less than once star, I would.

This app is buggy. You cant book early rides to ensure your where you need to be on time. A ton of freezes. Unresponsive moments. Theres no way to reach out In the app for support. You cant even see a ride you've booked sometimes and its expected to be efficient. Not a good time at all. And majorly frustrating considering we cant even buy monthly passes. At this point the buses would probably serve the community better if they just had stops and ran normal routes. This ain't it!

i have called the company several times because I live in the service zone and I can't book a trip anywhere when they tell me that I can I have tried several times it keeps telling me out of the service zone or offline through this app and I even tried calling and booking a ride and they keep telling me call every 15 minutes because no ride is available I'm also disabled and don't have any bus routes signs in the area I'm down town little rock area