MyAccount Telekom

VODAFONE ROMANIA SA

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About this app

The MyAccount app helps you manage your mobile services in the Telekom network directly from your smartphone. You have quick access to information about your mobile costs and services, 24/7, from wherever you are.

All customers who have mobile subscription contracts with Telekom for services in the Telekom network can use the app.

The MyAccount mobile app helps you:
pay your bill simply and quickly;
view and download your bill on your phone;
extend your mobile subscription;
activate your electronic bill;
activate roaming on your subscription;

Pay your bill more easily
The fastest way to pay your bill is with your card in the app. You can save your card details, so that next time you can pay your bill even easier. Payments are made in complete safety, thanks to the 3D Secure system.

In addition, you have access to your bill history from the last 6 months and you can download your bill to your phone.

Extend your subscription
Resolve quickly from MyAccount, without having to go to the city. Everything is at your fingertips, as they say. You can also check how many months you have left in your contract period from the app.

Activate your electronic invoice
Your electronic invoice is always at your fingertips. We notify you by email as soon as it is issued and you can view and download it from your MyAccount account, whenever you want. And you have another advantage: you get rid of the cost associated with printed invoices on paper.

Activate roaming on your subscription
Are you going abroad and don't have roaming on your subscription? From MyAccount, you can quickly change your current subscription to one that has roaming included or more international benefits, without changing the contract period. When you return to the country, you can return to your original subscription, at no additional cost.

What else do you need to know
to use the app, connect to the internet via mobile data or Wi-Fi;
to see information about corporate subscriptions, you need to create a business account;

All the best,
The Vodafone Team

Ratings and reviews

Worst app/service ever. Every month when I try to pay the bill the app is not working, and when it works I can't make payments due to unknown errors. Same thing on the webapp, can't even log in. Frustrating to use, can never find what you need. This has been happening for over 6 months so it's not recent. Invest in development or infrastructure because this is lame. You have to phisically go to a store to pay, not to mention cloaing an account with Telekom, it defeats the purpose of a mobile app

Does not log in so I cannot pay the bill, once a month a stupid update comes that logs you out and the app does not log in. Last time I tried to log in every day for a week. I don't receive the confirmation code. Why do you insist with stupid updates? Just for a new skin for the app? I wonder who says: great looking app, it doesn't matter that is useless, It look's great! I will just look at it! Just for this little problem I'm thinking of moving to another provider.

Worst app ever. I cannot login, it says 'oops there is an error'. If i try to login from the website it says i dont have an account, if i want to create a new one an error occurs. Neither the app, neither my account on browser are working. This is stupid and frustrating. The invoice arrives super later via post. What shall i do in this situation?!