This app and overall experience with re:member is bad enough that I actively warn people from signing up and stear them towards alternatives. - Unable to see card code during initial setup - Frequent errors resulting in signed out or crash loops - Error messages being cut off - Unable to sign in without clearing cache of app - Unable to increase credit due to error which only include a single word 'We're" - Unable to increase credit using other means as well. - Unable to contact support su, sa
September 1, 2023
Hello! I'm sorry you're not happy with the app experience. Our team has noted the issues and we are working on improvements constantly. I see that you are looking for a credit limit increase, so I would recommend you contact our Customer Service team for assistance by calling 0771-15 00 15 (Monday to Friday from 9am to 6pm). Have a nice day!
The rewards programme allegedly works with over 200 different stores. So far, the rewards programme doesn't work satisfactory. I have contacted their support on a number of purchases where the reward is nowhere to be seen. Their support can take weeks to investigate the matter. Sometimes the reward is handed out in much smaller amount than what they claim. Starting to feel like a false marketing stunt.
2 people found this review helpful
February 9, 2023
Hi, thank you for your feedback! We are sorry that you are unhappy with our rewards partners. We will send the feedback. Have a nice day!
Almost never works. Always some sort of "technical error" that pops up when you try to log on. This should be fixed immediately. Especially when it comes to people's finances they should be available at all times!
7 people found this review helpful