
Faith T
After the update, the new user interface is not customer friendly. Also unable to add new card information. Tried calling the hotline but was brushed off and told to keep uninstalling and reinstalling the app until it works. Staff refused to take down the error code and escalate the issue claiming that they could only do so if the error was replicated after the app was u installed and reinstalled after a few hours. Utterly shameful managment.
38 people found this review helpful

Jai GMAIL
data is not real time and same day activities spread across many days. Is a criminal company that doesn't respect user refund option in application. Can't see top up entry. Suddenly all saved cards went missing after update. After dispute raise, all cards returned. The trip details sorting is terrible against the date sorting. No setup auto top up function, very bad digitization implementation. didn't show top up from auto giro or auto reload. fail to detect repeat adding an identical card.
13 people found this review helpful
SimplyGo Pte. Ltd.
October 27, 2024
Hi Jai GMAIL, thank you for the feedback. We would like to assist you in resolving the issue. Please reach us at 1800-2255 663 or PM us on Facebook or Instagram @SimplyGoSG. Thank you.

R Ian
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I've rated 5 stars last year, March 2024. But drop it down to 1 star, as there are too many unknown errors. Tried creating a family account and had upgraded my daughter Conssession card to Simply Go . Still can't add! Very³ user unfriendly. The same goes for the EZ-LINK app. It also failed to log in. After i log out from it. Can't even reset the password. Had email them, just waiting for their reply.
5 people found this review helpful