SimplyGo

Transit Link Pte Ltd

About this app

Formerly the “TL SimplyGo app”, the SimplyGo app integrates the key card-related features from the EZ-Link app and aims to provide commuters with a seamless experience for their transit ticketing needs and card-related services.
 
Some key features of the SimplyGo app include:
- View travel transaction history and expenditure of yourself and your loved ones, up to the last 180 days
- Receive alerts on low card balance* [NEW]
- Receive push notifications on your trip fares^
- Top up on-the-go for cards* added to your account
- Block lost travel card* and transfer value to new card [NEW]
- Submit and view transit claims status
- Apply/replace Concession card & purchase concession pass for SimplyGo Concession cards
- View Non-Transit Area (NTA) transactions* [NEW]
- Pay penalty fees
- View and redeem electronic Public Transport Vouchers to your added SimplyGo travel cards and stored value travel cards
 
*Only applicable to SimplyGo EZ-Link & Concession cards
^Applicable to contactless bank cards and SimplyGo EZ-Link & Concession cards
 
On top of the above, you can also enjoy the following:
 
- Customisable homepage to facilitate access to your preferred functions
- Plan your journey using the “Journey Planner” and save your preferred routes and locations
- Check out the bus routes, fares, estimated travel time and bus arrival timing using the “Travel Guide”
 
Website: www.simplygo.com.sg
 
Thank you for using the rebranded SimplyGo app.

Ratings and reviews

It works, until it doesn't. While it seems to offer a way for you to file a claim, it only allows for a very limited number of situations and offers no way to submit any other sort of support ticket. I was charged twice for two different legs of a single trip, which I suspect has to do with exiting Newton station to transfer trains. There is no way to claim for incorrect charges like these. Please monitor transactions for your daily commute; it isn't as set-and-forget as one would assume.

Worst app ever! Expected more from a gov-supported app. Add your card to the app and you don't scan using the app/your phone. When u tap your card, u no longer see the value in it and have to log in yo this app or check at machines. After u top up using the app, u need to bring your card to the machine to update again. What's the point of having this app??? Simply create more obstacles for me, increasing my inconvenience

The app keeps crashing when I attempt to log in. Whenever I enter my password, it triggers my phone to reboot every single time! And then when I finally manage to enter my details, it says account invalid??! Definitely my worst app experience ever!

What's new

- Chatbot interface enhancement
- Textual change on administrative fees charged for
(i)usage of foreign bank cards;
(ii)overstaying at stations