SimplyGo

SimplyGo Pte. Ltd.

About this app

The all-in-one SimplyGo app now has key features integrated from the EZ-Link app – convenient for your travel card-related and lifestyle needs. By adding your contactless bank card and/or travel cards to the SimplyGo app, you can now access a variety of services, including:
• View travel history and payment transactions on the go
• Apply and activate auto top-ups for EZ-Link and Concession cards
• Apply or replace Concession cards, or purchase Monthly Concession Pass for SimplyGo Concession cards
• Apply for the Motoring service for your ERP and carpark charges – no need for a card in the IU/On-Board Unit (OBU) anymore!
• Submit a travel claim and track its status
• Block lost EZ-Link cards anytime and recover the remaining value
• Use your Wallet to make purchases locally and overseas
Experience the full suite of services today by downloading the SimplyGo app – Make every trip a seamless journey!

Terms and conditions apply

Ratings and reviews

After the update, the new user interface is not customer friendly. Also unable to add new card information. Tried calling the hotline but was brushed off and told to keep uninstalling and reinstalling the app until it works. Staff refused to take down the error code and escalate the issue claiming that they could only do so if the error was replicated after the app was u installed and reinstalled after a few hours. Utterly shameful managment.

Just doesn't work. The app forces you to log in to top up your bus card, unlike the old version. But it won't allow you to log in because the new password confirmation button is greyed out (although it clearly shows the password meets all the criteria). Waste of time. Pity that we are forced to use this single app which doesn't even work. Hard to understand why they retired the old app which, at least, was working fine.

SimplyGo simply needs to go. Payment doesn't reflect immediately after topping up? One of my payments was lost in the transaction and I need to contact customer service to get my money back and it took days. Much prefer the old Ezlink app. Not sure why they want to invest so much money in this lousy app when it's much inferior to the old ones.

What's new

General enhancements