Fasri Syafi
Speed seems to be only improvement over previous version. Other than Login and Cart, my data have been wiped. Cart defaults to Select All thus making it impossible to save items (there is no more Likes). An order is split into 2 parcels, one for delivery and another for self collection, a practice hard to understand. Decathlon Malaysia seems to have an issue in deciding between walk-in customers or online orders, that again is hard to understand when they have no problem selling on Shopee.
Ashish Narmen
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The app shows incorrect statuses most of the time. At the time of purchase, it shows a certain date and time (2 hours for Click and Collect, and a couple of days for home delivery), but then it gets stuck in "in transit" forever. Customer Service will then ask you to wait for upto fifteen days before they can issue a refund. Overall, it is quite unreliable.
4 people found this review helpful
YH Tang
Terrible experience. Would have given it 0 star if I could. Couldn't even get past the account creation. After keying in the one-time password, it doesn't proceed on to the 'Next' button. So, how can I possibly create an account to use the app? So, I'm going to delete it after this