OneService-Serving Your Estate

Ministry of National Development (Singapore)

About this app

The OneService App is a convenient platform that allows you to submit feedback anytime, anywhere.
- Improve your neighbourhood by submitting feedback

Fix issues like cleanliness, pests and maintenance of greenery and infrastructure by using this App. We will help to direct your feedback to the relevant Town Council or authorities such as HDB, NEA, LTA and NParks. There is no need for you to indicate which agency is responsible!

Download the OneService App and login with your Singpass account to start improving your neighbourhood today!

KEY APP FEATURES
Report municipal issues in your neighbourhood such as:
- Facilities maintenance in HDB estates
- Illegal parking
- Cleanliness
- Roads & Footpaths
- Animals & Birds
- Pests
- Smoking in prohibited places
- And more!!

ABOUT ONESERVICE
This application is a Smart Nation Initiative developed by the Municipal Services Office. Municipal Services Office partners 17 Town Councils and 10 government agencies:
- Building and Construction Authority (BCA)
- Housing and Development Board (HDB)
- Land Transport Authority (LTA)
- National Environment Agency (NEA)
- National Parks Board (NParks)
- People’s Association (PA)
- PUB, the National Water Agency
- Singapore Land Authority (SLA)
- Singapore Police Force (SPF)
- Urban Redevelopment Authority (URA)

FEEDBACK
For feedback on the OneService App, you can submit it as a case via the app.
If you are unable to access the OneService App, please email [e-mail]

TERMS OF USE AND PRIVACY
By downloading, you agree to the Terms of Use and Privacy Policy of the OneService App.
URL for Terms of Use:
https://go.gov.sg/osappterms
URL for Privacy Policy:
https://go.gov.sg/osappprivacystatement

Ratings and reviews

Broken App. Trying to report bulky waste. Cannot submit report without photo. Upload picture and immediately goes to a white screen. Back cancels whole the report. So in the end, cannot submit report. Is this how you plan on keeping the number of reports low? Selecting Date gives Field is required error. Have to select other dates and then select current date to clear error. Selecting location annoyingly forces you to search an actual map instead of just writing the address.

Still laggy, I can, run games on full, no latency on my phone but apparently this app is more resource demanins as it fail to load at times... There should be an appeal, or nudge cases so it can be follow up, there a few cases I have to retake photos but it the same issue over and over left unresolved Slower in loading, notifications doesn't have read all function. So far compare to almost instant loading, it is slower about 300% after the new look. Hope they fixed it

The overall app is quite useful. If they have a feedback channel back to govtec or app owner, on other missing details, that works be better. I want to report illegal dumping on public roads, but there isn't any where within the app that can make such report. closest choice is either HDB cleanliness or others. I hope one service can look into the matter.

What’s new

- Features and Security Enhancements