SMART Harare is for reporting local service delivery issues in Harare. For example, burst water pipes, no municipal water, water quality issues, potholes, uncollected refuse, rubbish dumping, pollution, housing violations and more. The app works online and offline, because we know that network coverage and mobile data are not always available.
All reports are automatically sent to your local Councillor and other relevant authorities at City of Harare by email - where we have the relevant email address. The authority can then resolve the problem the way they normally would. Alternatively, you can discuss the problem on the website with others, and then together lobby the authority to fix it.