Im very dissapointed. Hailo had a much better app and system. I switched to my taxi about a week ago and since then I have tried and failed to get a taxi three times. The one time I did get a taxi it was over 20mins away?! Not acceptable. Im continuing to use the Hailo app for now but Im thinking of switching to Links or Uber instead. This shambolic app needs a lot of work. Get your act together or you will be losing a lot of customers.
It's terrible how information is shown on driver's end. He has to open additional info to see where the client is going, which is inconvenient. Then, as a start it doesn't show the exact address that was put there by me, no, it just shows the point on the map, which can be inaccurate. And drivers always call me by phone. To ask where I am, where I'm going, etc. I hate to be called by phone, just hate it. That's why I use application and not a real service with operators. Also app is not allowing me to delete old card, that was exported from hailo.
A complete bullshit App. I pre-ordered a taxi, which was confirmed, but no taxi appeared, nor was the order canceled. So I was waiting and waiting and ended up coming late to an appointment as I had to look in the end for another transport. Annoying.
Be careful as it says that a driver has picked up your booking but I watched them drive the other way, called them and they'd not touched my booking and the app was wrong. Did get someone in the end and he said he'd someone call him in the same situation in the morning... hopefully teething problems!
The app does not allow to set favorite destinations, which is quite inconvenient and a nice feature Hailo had. The permanent notification when riding the cab was also useful, as well as the notification when the driver has arrived. Overall a downgrade on Hailo, please add the above features.
Takes forever to get a taxi that is if I can get one, didn't transfer hailo details so had to manually input it plus laggy interface and bad service from drivers
This update contains:
• Bug fixes.
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