Left me stranded at 5 am when I have a flight at 7. Totally unacceptable for a taxi booking platform, no notice given that this would be the case, got a notification at 5am that no taxis were available. Have uninstalled the app and will not use again, totally ridiculous
This app is terrible if you need it during a morning rush. Several times I've attempted to get a taxi to work in the morning with the app telling me taxis were only 4 minutes away. 20 minutes later no one had accepted my journey. I might as well have walked in. Good in the evenings. Terrible in mornings.
Fantastic in Frankfurt! Great alternative to Uber for cities that run this app - was a form Hailo user in Dublin and great to be able to use this app straight away. Shame users are shamming the app for lack of drivers - that can happen anywhere and doesnt affect the performance of this app! Certainly in Frankfurt, drivers seldomly allow cards and im not one for carrying cash so this is fantastic. oh and not to forget I EARN MILES AND MORE POINTS!
Terrible service. Can almost never get a taxi with this app and live in Dublin city center. Every time I try to hail it tells me taxis are 1-5 mins away but will continue to hail repeatedly before I eventually give up and get one on the street.
Too many issues with the maps. Second time that I'm waiting for a driver that does not move on the map and had to cancel. Also I was automatically given a driver who was yet to finish his ride and no indication of time. The app is yet to compete with the old hailo app.
Despite the fact that I had a genuine complain, your customer service team refuses to reply me back or take any action. I was charged 200% to 300% more than the fare estimate. It's not how a company who wants to build it's reputation should work. FYI complain ID is 450904. thanks.
We've been listening to your feedback since launch - Trust us, we have! :)
The team have incorporated changes and improvements to the features you told us needed attention
Location: Now much quicker and due to popular demand we've introduced the 'blue dot' from Hailo
Prebook: Now live in Ireland
Performance: Bug fixes, tweaks, optimisations and other clever techy things to make your life easier
Load Screen: There's a shiny new animation when you open the app (Hhhmmm - Shiny!)
ONE TAXI APP FOR 100 CITIES IN EUROPE. DOWNLOAD YOUR TAXI APP NOW – IT’S FREE!