It seems everyone has the same issues, I have also accidently sent INS to them prior to having it listed. I have given them all the information they need. But they do not respond to any emails on updates. ------------------- I have no support ticket number as I was informed to email as the support team would only respond to email --------------------- Hash ID's are 0x91b626c44082d0f52f8bd69e167dc20aa6a3b68e03f3074dd44108dd0e22629d And 0x862ee4193d6327fecba945c9a3023a264dcab04296e96493bc08697da68cd107
Have found the support excellent. I have purchased tokens that weren't supported at the time but were transacted. When support was available the team organised a refund and distributed accordingly. Great work and patient support team (still a noob myself)
App works perfect. Great support team. My tokens have been sent to the wallet when it were not supported but support team reimbursed all my tokens in due time. Perfect cooperation and always quick reply!
I bought some ngc token and never received it and now I can't log onto my account because of denied for security Edited: they had returned my token, took about 2-3 month. Thank you!
After a rocky start through no fault of free wallet all my tokens are in place. Customer service I received was great, a little slow to respond but as stated on their news feed they were experiencing very high volumes of support requests.. Realty impressed they managed to conclude a potentially costly issue for me, so thanks.
Getting runaround on Dragonchain ERC20 token purchase. I was first told that they would reverse purchase and return ETH. Now being told to take it up with Dragonchain. I wasted several days doing and providing exactly what they asked. Be proactive, add this Disney backed token. MEW already has. 60+ days later and still no DRGN deposited even though your wallet shows DRGN as a supported Token. UPDATE 1/30/2018 -Still nothing. The"token wallet" lists DRGN, but you say it isn't supported? Why is it listed? I have provided you alternate address if your wallet does not actually accept what you listed as compatible tokens. Since the token wallet and my Ethereum wallet share the same address, this should be an easy resolution that doesn't take 2+ months. I UPDATE- I have been in constant contact with "support" reps. I have dozens of the same automated responses telling me how busy you are. I have provided the blockchain entries proving the entire transaction - the ETH from my wallet to DRGN and from DRGN back to (not my wallet) but YOUR "cold storage". I have yet to receive any response that was specific to my issue.
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