
Alexa Orchid
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Good app overall. But after the last update the bar code pops up every time the phone is turned to the side. I assume it's a feature but an extremely annoying one. I have screen rotation disabled but it doesn't matter. P. S. Turned off the loyalty card in the settings. Thank you.
1 person found this review helpful
ТОВ «Нова пошта»
February 14, 2022
Добрий день! Спробуйте зайти в налаштування додатку та вимкнути автоматичне випадання картки лояльності. Проблема має зникнути.

Yuliya Danilova
Not a very convenient to login and for me it is impossible to do when you forgot your pin code. The app makes you to create new account, but once you fill in the details for the account registration, it says that account exists already and makes you to enter the pin. It would be good to have alternative ways of authentication or ways to reset the pin code.
13 people found this review helpful
ТОВ «Нова пошта»
December 15, 2021
Good day!
Note that the application does not require any other data for authorization than those mentioned earlier. Also, registration to an authorized phone number is not possible.
To recover the information, use the link: id.novaposhta.ua and follow the simple instructions. Otherwise, contact us: support@novaposhta.ua with problem description :)

Lua
Overall, the app is good, but there are still plenty of space for the improvement. It works fine on my smartphone. However, this app can't be used on my tablet to take anything from the local postomate, which is located inside a building, because my tablet has a weak GPS signal. Why do you require GPS at all? Bluetooth is more than sufficient to ensure that a personal device is located near the postomate, being more reliable than GPS. Also, UI can be simplified further to reduce clicking.
8 people found this review helpful
ТОВ «Нова пошта»
May 14, 2021
Добрий день!
Дякуємо за Ваш відгук! Мобільний додаток більше пристосований до смартфонів, проте ми впевнені, що його можливості розширяться та всі вище вказані нюанси будуть враховані 😊