British Gas

British Gas Trading Ltd.

About this app

Our app has a fresh new look and a better experience. Take charge of your energy and HomeCare with a range of helpful features - so you can manage your account anytime, anywhere.

What can you do in our app ? 

• Keep track of your energy usage – to do this you’ll need a smart meter that sends us half-hourly readings 
•. Stay up to date with your latest account balance
• Pay your bill in just a few taps
• View your statements and payment history
• Set up or amend your Direct Debit
• Check and change your tariff
• Submit your meter readings and see your meter read history
• Manage multiple energy accounts
• Manage your energy if you’re a prepayment customer
• Choose between light and dark mode
• Fingerprint and face unlock
• See your savings from PeakSave events
• Let us know if you’re moving home
• Book a smart meter appointment
• Manage your HomeCare account
• Exclusive discounts on products

What are we working on?

Here's a look at some exciting updates we’re developing to improve your app experience:

• Direct Debit insights: You’ll have a handy new tracker soon so you can check if your payments are on track to cover your yearly energy costs.
• More helpful support: We’re adding clearer help and support information in the app, so you can easily find answers whenever you need them.

Ratings and reviews

I'm not sure why bg would move customers from one useless app, over to another app equally as useless. Still nothing more than a top up app. Balance hasn't been updated since the day I installed it, so have no idea of how much I have left without checking the meter which is in an awkward place in the house. The only difference is it takes even longer to top up now, as it doesn't save details. Would give 0 stars if I could.

We're now more than 6 months after my initial review and not much has changed apart from me wishing I could give negative stars. I've got some usage info for electricity now but BG seem to have forgotten I've got gas with them as well. I've had to switch to monthly billing to keep an eye on my bills - completely defeating the point of the app. Apparently they are 'not required' to provide usage info so aren't going to do anything about it! Why have it in the app then? What a complete joke!

It loads so much faster than the old app. But seems to have a lot less in it. The main misding feature us being able to pay using Google Pay. As that was so quick and easy compared to entering card detsiks. Then approving in the vs king app just to make a payment. Also on the old app payments seemed to spear on my smart dud play near instantly. There seems to be long delay in this app. Payment not showing on meter or app. Paid Fri not on meter or in payment history Tues. Email receipt received

What’s new

• Prepayment balance updates: Your prepayment balance will now refresh automatically when you open the app.
• Warm Home Discount: Your discount will now show in your payment history.
• A festive makeover: We’ve added some seasonal sparkle to help you get into the spirit.
• Behind the scenes: We’ve taken care of a few updates and fixed a few bugs to keep things working smoothly.