British Gas

British Gas Trading Ltd.

About this app

Our app has a fresh new look and a better experience. Take charge of your energy and HomeCare with a range of helpful features - so you can manage your account anytime, anywhere.

What can you do in our app ? 

• Keep track of your energy usage – to do this you’ll need a smart meter that sends us half-hourly readings 
•. Stay up to date with your latest account balance
• Pay your bill in just a few taps
• View your statements and payment history
• Set up or amend your Direct Debit
• Check and change your tariff
• Submit your meter readings and see your meter read history
• Manage multiple energy accounts
• Manage your energy if you’re a prepayment customer
• Choose between light and dark mode
• Fingerprint and face unlock
• See your savings from PeakSave events
• Let us know if you’re moving home
• Book a smart meter appointment
• Manage your HomeCare account
• Exclusive discounts on products

What are we working on?

Here's a look at some exciting updates we’re developing to improve your app experience:

• Direct Debit insights: You’ll have a handy new tracker soon so you can check if your payments are on track to cover your yearly energy costs.
• More helpful support: We’re adding clearer help and support information in the app, so you can easily find answers whenever you need them.

Ratings and reviews

We're now more than 6 months after my initial review and not much has changed apart from me wishing I could give negative stars. I've got some usage info for electricity now but BG seem to have forgotten I've got gas with them as well. I've had to switch to monthly billing to keep an eye on my bills - completely defeating the point of the app. Apparently they are 'not required' to provide usage info so aren't going to do anything about it! Why have it in the app then? What a complete joke!

Functionality is bad, User friendliness is bad. I have set up all the bio stuff to login, often boots me out and asks me to login, the whole point is so I don't have to remember passwords, I am up to date with all software updates, yes I am running the latest, my phone runs the latest, so don't give all these nonsense replies of, oh I'll passive aggressive question if it's user error. It's just poor, very much like the customer service, the poor hardware of in-home smart meters, it's all so bad

had to upgrade to the new app and first time using it to top up and it wouldn't go on my metre, I had to manually use the UTN code... I was under the impression having a smart metre and the app would remove the need for me to hover over my metre entering a 20 digit code. Unfortunately this is not the case... Also my credit isn't updating in the app, despite changing it to "half hourly" metre readings, ot was last updated on May 9th. So essentially the app is useless to me right now

What’s new

We've made some updates behind the scenes to keep things running smoothly.