What went wrong! **FIXED WITH WHAT LOOKS LIKE A SOFTWARE UPDATE! Thanks folks!** Guys! This app was brilliant! Used it this morning at my local branch (where the team were amazing as always) but went to check my points and I'd been logged out! Now apparently I don't exist on your system meaning £5 of points has evaporated like over frothed milk. Not cool :-(
Log in errors This app was brilliant till recently. Had trouble with it updating points, spoke with someone from customer services who said there was a few issues and to uninstall and reinstall. I did now I can't log on to it and all they say is they are aware of fault and to keep trying. I'm fed up of trying to log in. This has been going on for weeks now.
No longer works With the newest update, my costa app no longer works! Cannot log in at all. Really annoying as I have quite a few points saved up too, please can this be fixed soon! Or can I get a card sent through or something?
Doesn't always work. The app generally works but points don't always get added up. This is despite the scanner on the till giving a distinct confirmation tone and staff confirming they have been added. App has not crashed on me and seems to work flawlessly otherwise. Would be good if you could add a method in the app to load a receipt so missing points can be added later on without having to rely on the system working at the till.
Hopeless App and Service My card is no longer recognised on my Account, try to contact Costa via the link on the App download page and it takes you to a page and says this page dosnt exist. Tried logging into my account via a PC and it says I do not have a card registered, try registering my card it tells me it's registered. Can't log into the App, password works on PC but not on the App, a really hopeless experience, come on chaps pull your fingers out and fix it !
It would b OK ... It would OK if every time Costa update the App we r not all thrown out of the App and have 2 keep trying 2 log back in with little or no joy. Really ? Other Apps seem 2 update without having keep logging back in. Tedious 2 say the least. #Sad™
• It’s now quicker and easier to register for the Costa Coffee Club
• A number of bug fixes have been made to the store locator
• The new look and feel makes it easier to navigate around the app
• To make it even easier to collect and redeem points, the QR Code now appears more conveniently on the home page
• Minor bug fixes
We are always looking to improve the app and really appreciate all of your feedback! If you need support please contact us at costa.co.uk/contact so we can try and help.
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