MyGenieApp is a quick and easy solution to manage your CPU Group insurance products and services on the go. It is currently for use by schools and parents / guardians / students who have signed up to our Mobile Learning programme but it is currently being expanded to cater for our iProtect and CPU Direct customers for insurance policy and claims management and our Resellers / Finance Partners as a quoting tool.
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MyGenieApp for school users includes all the core GENIE features required to manage your Mobile Learning programme including:
- Collection Summaries: View information on direct debit collections including information on any failed payments enabling you to act quickly on potential issues
- Claims Management: Make new insurance claims or track existing claims including those made by your parents / guardians / students in real-time so you know exactly where your device is during our repair / replacement service. You can also review and confirm claims made by parents / guardians / students
- Claims Analysis: Claims analysis tools allowing you to assess the performance of your Mobile Learning programme to assist with key decisions for future rollouts
- Inventory Manager: A single area to manage all of your assets with information on device type, serial number and the student that has that device. You can even upload existing un-insured assets so all of your devices can be tracked and managed from a single source
- Contact us Direct: Options to contact CPU administration team directly for support or provide feedback / make suggestions on our systems, products and services
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MyGenieApp for Parents / Guardians / Students allows you to manage orders you have made via our Mobile Learning signup portal. Features include:
- Order Management: View all your orders with details on device type, serial number, order status, payment collection information and much more
Payment Management: Direct debit management facilities including the option to reinstate direct debit instructions that have any issues, update your direct debit details and make contributions via credit / debit card
- Claims Management: Make claims and track existing claims in real-time so you know exactly where your device is during our repair / replacement service
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If you would like to know about CPU Group's products and services you can visit: https://www.cpu.co.uk