EE: Mobile, broadband & tech

EE

About this app

THE EE APP
Welcome to the EE app – it’s all the good stuff in one place. Get complete control and all the help you need to manage your EE account.

What’s included?
The EE app gives you everything you need to bring your home to life and enhance your experience with us. The handy navigation makes it a doddle to find what you're looking for, and the new Manage hub is the perfect place to take control of all your EE products and services. The easy life is just a couple of taps away.

Maximise your allowance
Want to get the most from your allowance? No problem. Use Data Gifting to move data between your family’s EE plans quickly and conveniently.

WiFi Controls
If you’ve got a new EE Broadband package, you can fine-tune your connectivity with WiFi Controls—straight from the app. WiFi Enhancer lets you activate Work Mode and Game Mode, so you can be sure you’re maximising your connection’s potential.

Parental Controls
You can keep everyone safe online with Parental Controls, and easily set controls on what the kids have access to online. And, because every child is different, you can tailor access at device or profile level.

Digital Assistance
The EE app also helps you get access to assistance whenever and wherever you need it. Your digital assistant Aimee is always available and ready to help, and you can get important updates, like data usage alerts, straight to your phone.
It’s got the everyday stuff covered, too. You can manage your Smart Benefits and check your bill or upgrade eligibility in just a few seconds.

Shop
And when the time comes for something new—whether that’s a new phone, tools to create the ultimate connected home, or a way to spend your down time—the EE app makes it easy. You’ll find the best deal for you, alongside personalised exclusive offers.

Rewards
The EE app also gives us a way to say thank you for choosing EE. Simply head over to the rewards section, where you’ll find ways to save on your mobile bill, access to some unforgettable experiences and discounts on your favourite brands. It’s all right here waiting for you and the rewards will just keep getting better - so make sure you come back to check what’s new.
Here’s more on what you can do;

On EE Pay Monthly?
• Check your data or share it with someone on your account
• View your bills and see itemised usage
• Stay on top of extra charges
• View your allowances and add-ons
• Explore the rewards section
• Add extras, including data add-ons

On new EE Broadband?
• Fine-tune your connectivity with WiFi Controls
• Get tips to optimise your connection
• Use Parental Controls to keep your family safe
• Pause any connected device's WiFi access

On pay as you go?
• Check your data and view your pack
• Top up your balance
• Track your Free Boosts

If you do have any questions or need help, please go to: https://community.ee.co.uk/

Make your life easier and unlock the full potential of your EE account.
Download the EE app now.

Ratings and reviews

This app is extremely slow. More importantly it won't connect to my ee router so I can't access any of the wifi controls. I used to be with bt and their app was very good and provided excellent control of wifi. Additionally the fine for leaving the ee contract early makes it impossible to leave early. I'm just waiting to the end of contract so that I can move elsewhere. In response to your reply below I have contacted custer support several times and they have sugested fixes - none worked!

Absolute trash app/company! Sluggish is the fastest this app gets! It's actually embarrassing! Also, tried to upgrade to another device and even though I'd never missed a payment in 6 years, I was refused an upgrade that was worth an extra £11.00 per month! Can't wait to leave soon. I'll get the usual pathetic/generic response to this review. Avoid this company at all costs.

Clunky & awful! Painful slow loading, sensitive if you try and click through to something and it thinks too many clicks and crashes. You try and view something outside of the app, say "view broadband deals" or anything slightly out of the usual view your bill and it wants me to sign in, even though I have biometric set up, wants sign in if I go off apps and it opens an EE tab to view extra stuff, for a tech firm you don't have make it painful! Don't ask me to DM on socials as I Dont have them!

What’s new

We’ve given the broadband dashboard a fresh new look and made everything run even more smoothly. Manage your network with easy WiFi Controls and get tips to boost performance. Keep your family safe online with Parental Controls, and pause connected devices whenever you need to - perfect for bedtime or family time. Update to the latest version of the EE app to enjoy quicker load times and more.