If I could give this app a 0 star I would, let's me log in but I have never been able to track my rewards or view my visits after dining there. Sort it out guys as I love your place! Wouldn't want to stop eating here, but feel like I'm being conned out of any rewards!
I was signed in, all set up ready for using the app. And on my next visit few months later I had to create some passcode thing. Eventually gave up as there were people behind me. Not impressed.
Good but today the machines crashed and it took 7 mins My food got cold for 7 mins because the code wasnt working when trying to pay for my takeaway in store wasnt happy burgers wasnt warm enough that free side ruined my meal!!
App doesn't recognise my log in, only to boot me back out when trying to create a new account saying it then recognises me. Frustrating! Give me my rewardsssssss!
Always fails when I want to redeem a reward The app works when I am at the office or at home. As soon as I walk into GBK and announce that I would like to redeem a reward, it stops working or fails to even recognise me. This has happened several times now and to be honest, I feel like I am being cheated. Also, they state in the very small print that you have to have a minimum £7 spend to get a reward. So it isn't really a reward, more of a contingent discount scheme.
Works fine most the time The app does what it suppose to most the time. But recently some updates to the app or service have taken away the shine. U can no longer customize milkshakes through the app. Some of the challenges have frozen it's rewrd count, so you'll never get the reward. Such as shakemester. I've bought several milkshakes but I'm stuck on just four counts for quite a few weeks now.. quite disappointing and waste of my loyalty in that sense.
Introducing the ‘Burger Pusher’ function: earn rewards for you and your friends when you refer a friend to the GBK app.