Good but today the machines crashed and it took 7 mins My food got cold for 7 mins because the code wasnt working when trying to pay for my takeaway in store wasnt happy burgers wasnt warm enough that free side ruined my meal!!
I was signed in, all set up ready for using the app. And on my next visit few months later I had to create some passcode thing. Eventually gave up as there were people behind me. Not impressed.
Always fails when I want to redeem a reward The app works when I am at the office or at home. As soon as I walk into GBK and announce that I would like to redeem a reward, it stops working or fails to even recognise me. This has happened several times now and to be honest, I feel like I am being cheated. Also, they state in the very small print that you have to have a minimum £7 spend to get a reward. So it isn't really a reward, more of a contingent discount scheme.
Works fine most the time The app does what it suppose to most the time. But recently some updates to the app or service have taken away the shine. U can no longer customize milkshakes through the app. Some of the challenges have frozen it's rewrd count, so you'll never get the reward. Such as shakemester. I've bought several milkshakes but I'm stuck on just four counts for quite a few weeks now.. quite disappointing and waste of my loyalty in that sense.
Its okay The reason its okay is because the app itself is good however being in the military it is not worth me using the "rewards" as then i cannot get my discount and would guess this is the same as all the student out there. App good overall concept bad for students,military and anyone else discount is offered to,nhs? Still love the food.
One of the most frustrating apps I've ever used. They just suspended my account and there is no way to restord it other than e-mail their support. Also the app didn't display it when the GBK I visited didn't have the drinks I ordered so that I paid for drink they were unable to serve. This caused problems at the restaurant. So I guess this was my last time at GBK as it would be easier to go somewhere else next time
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