I initially gave it 5 stars. I have changed it because THERE IS NO CUSTOMER SERVICE SUPPORT. The email below does not work. I looked thru the manual and found no help. I looked thru the FAQ's and found no answer. When you go onto their community forum you can't navigate it. When you go to file a support ticket THERE IS NO PLACE TO FILL OUT A TICKET! It is one continuous loop of nothingness. THERE is no where to ask for help to actually ask for help. If you read this review, I highly doubt it, please feel free to contact me about my question. Unlike this site, my email address is manned by a real person.
Not the easiest UX to work with. Really needs finger print authentication built in which is the perfect integration for an app like this to make it more secure.
The UX for this app is a bit tougher than for Password Safe Pro. There does not seem to be an ability to drag and drop individual items into different categories. Thus, all of my items are stuck under my ICE folder. Second, there's a fingerprint reader. It worked great on the Note 7 on Android 6 until the recall, then never again. I upgraded to an switched to an LG V20 in October running Android 7, and the fingerprint reader still doesn't work (returns "Encryption Initialisation error"). I still keep the app for archive purposes, but the usability issues are a deal-breaker for me. Edit: I'm a tech writer. I write instructions for a living. Telling someone to "read the manual" in order to divine how to drag-and-drop items is not a particularly compelling solution...because the solution should be intuitive.
I subscribed to PasswordSafe Pro and had scores of passwords over several years and loved it, until I upgraded to LOCKRZ. While installing I got message that I was using wrong encryption. Attempted to upgrade that, became unable to log in to old Password Safe Pro and was told I was using wrong PIN, that provides no reset. Read all the user manual, which was unhelpful, contacted publisher. After many hours of trying, was told it was my fault. I gave up and started over from scratch using a spreadsheet. AFTER POSTING ABOVE REVIEW publisher replied falsely that he had not heard from me even tho I used the same email. On 10/26/16 I opened a ticket #3121 and had several exchanges. I had been using PasswordSafe Pro and attempted to upgrade to KUFFS LOCKRZ, unsuccessfully.
Sorry for this, couldn't post in forum for some reason. Quick suggestion only... When viewing cards, would be nice if I can still swipe left or right to view the next/previous cards like in the old app. Let me know if this exists and I'm just not using it right, and I'll remove this suggestion here. Five stars based on my experience with the old app. I want to upgrade to give support, but really I'm happy with the old one and am too lazy to learn the new one. My work flow is simple: login, search/add, view/update, close. Backup periodically, but do not need scheduler.
This app is a lifesaver. I read the instructions and the transition and export to Lockrz was extremely easy. Absolutely no issues with this app...ever. So I purchased it. Love the design, colors, and option to add icons and look forward to the coming enhancements. Keep up the great work!
Fix for fingerprint bug in Android 7
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