Metro Bank

Metro Bank PLC

About this app

We’ve built a different kind of high street bank. A bank with stores that are open when it suits you, 7 days a week. A bank where you can walk in without an appointment and walk out with a working account, debit card and all. A bank that tells you exactly what you’re getting, in language that actually makes sense. A bank that puts you first.

Now, wherever you are and whatever you’re doing you can manage your Personal and Business accounts with our mobile app.

Features
- Insights on your accounts and transactions
- Login super-fast with your fingerprint.
- A handy spending summary shows you where you’re spending your cash.
- View transactions which are still being processed.
- Temporarily block and permanently cancel your debit and credit cards.
- Make payments to your existing payees and transfer money in between your accounts.
- International Payments to over 35 countries.
- View and cancel your Direct Debits and standing orders.
- Accredited by the Digital Accessibility Centre for complying with AA accessibility standards.

Getting started
Whether you’re an existing or new Metro Bank customer it’s simple to get started.
- If you’re registered for online and telephone banking, you’ll need your 12 digit customer number, 8 digit security number and your password
- If you’re not registered for either, you’ll need your 12 digit customer number and the details of the card you used most recently or your Magic Word.

Metro Bank’s mobile app is available for Personal customers and also Business customers if they’re using Business Internet Banking only.

Standard data charges from your mobile service provider may apply.

Getting help
If you experience any issues downloading or registering the Metro Bank mobile app, please visit us in store or call us on 0345 08 08 500.

Metro Bank PLC. Registered in England and Wales. Company number: 6419578. Registered office: One Southampton Row, London, WC1B 5HA. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Metro Bank PLC is an independent UK Bank - it is not affiliated with any other bank or organisation (including the METRO newspaper or its publishers) anywhere in the world. "Metrobank" is the registered trademark of Metro Bank PLC.

Ratings and reviews

On my old phone (S9), I had very few problems with the app and would have given about 4/5 stars. I know have an S10, and in the two weeks I have been using my new phone, I haven't even been able to get to a log in screen. I just get, Something went wrong. Please try again. Really makes me sad because I like metro bank a lot.

Good experience now a lot of the inconsistencies have been fixed. Over a year after reporting faults with the accepted symbols when adding a reference to a transfer or payment, nothing has been done. You've just lost a star! Still not fixed. Still not won that important star.

Always excellent service either on the app or in store. The staff are always helpful and friendly, no problem has ever been unresolved. Lately getting the app to open is a problem, not just for me but other family members too. It takes an average of 6 attempts

What's new

General enhancements and bug fixes