Metro Bank

Metro Bank PLC

About this app

We’ve built a different kind of high street bank. A bank with stores that are open when it suits you, 7 days a week. A bank where you can walk in without an appointment and walk out with a working account, debit card and all. A bank that tells you exactly what you’re getting, in language that actually makes sense. A bank that puts you first.

Now, wherever you are and whatever you’re doing you can manage your Personal and Business accounts with our mobile app.

Features
- Insights on your accounts and transactions
- Login super-fast with your fingerprint.
- A handy spending summary shows you where you’re spending your cash.
- View transactions which are still being processed.
- Temporarily block and permanently cancel your debit and credit cards.
- Make payments to your existing payees and transfer money in between your accounts.
- International Payments to over 35 countries.
- View and cancel your Direct Debits and standing orders.
- Accredited by the Digital Accessibility Centre for complying with AA accessibility standards.

Getting started
Whether you’re an existing or new Metro Bank customer it’s simple to get started.
- If you’re registered for online and telephone banking, you’ll need your 12 digit customer number, 8 digit security number and your password
- If you’re not registered for either, you’ll need your 12 digit customer number and the details of the card you used most recently or your Magic Word.

Metro Bank’s mobile app is available for Personal customers and also Business customers if they’re using Business Internet Banking only.

Standard data charges from your mobile service provider may apply.

Getting help
If you experience any issues downloading or registering the Metro Bank mobile app, please visit us in store or call us on 0345 08 08 500.

Metro Bank PLC. Registered in England and Wales. Company number: 6419578. Registered office: One Southampton Row, London, WC1B 5HA. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Metro Bank PLC is an independent UK Bank - it is not affiliated with any other bank or organisation (including the METRO newspaper or its publishers) anywhere in the world. "Metrobank" is the registered trademark of Metro Bank PLC.

Ratings and reviews

Smooth app and easy to use but it is so basic and lacks in many areas. What is the point of an app if I can't print statements without having to login to the web version. I can't search for transactions and I don't get any notifications for money received. Also transactions take so long to clear and sometimes I'm not sure what my exact balance is. I have had some transactions pending for more than a week; this ain't fast banking. Starling and Monzo apps are way better.

very useful app. easy to use. intuitive. Recently the app has become very unstable. It rarely starts up straight away and frequently crashes in the middle of a transaction. It always crashes during first time authentication. Well here are a couple of years down the line and this app is worse than ever. Why? Great when it works but hell it takes patience!

App keeps closing on its own, especially when clicking insights. The app is pretty much useless at the moment. Since September or October the app is constantly not working. Especially during the time I need it most which is during the day. It now down 01/12/22.

What's new

We have introduced new functionality that allows our FANs to open Variable Cash ISA accounts via the app
General bug fixes and enhancements