Metro Bank

Metro Bank PLC

About this app

We’ve built a different kind of high street bank. A bank with stores that are open when it suits you, 7 days a week. A bank where you can walk in without an appointment and walk out with a working account, debit card and all. A bank that tells you exactly what you’re getting, in language that actually makes sense. A bank that puts you first.

Now, wherever you are and whatever you’re doing you can manage your Personal and Business accounts with our mobile app.

Features
- Insights on your accounts and transactions
- Login super-fast with your fingerprint.
- A handy spending summary shows you where you’re spending your cash.
- View transactions which are still being processed.
- Temporarily block and permanently cancel your debit and credit cards.
- Make payments to your existing payees and transfer money in between your accounts.
- International Payments to over 35 countries.
- View and cancel your Direct Debits and standing orders.
- Accredited by the Digital Accessibility Centre for complying with AA accessibility standards.

Getting started
Whether you’re an existing or new Metro Bank customer it’s simple to get started.
- If you’re registered for online and telephone banking, you’ll need your 12 digit customer number, 8 digit security number and your password
- If you’re not registered for either, you’ll need your 12 digit customer number and the details of the card you used most recently or your Magic Word.

Metro Bank’s mobile app is available for Personal customers and also Business customers if they’re using Business Internet Banking only.

Standard data charges from your mobile service provider may apply.

Getting help
If you experience any issues downloading or registering the Metro Bank mobile app, please visit us in store or call us on 0345 08 08 500.

Metro Bank PLC. Registered in England and Wales. Company number: 6419578. Registered office: One Southampton Row, London, WC1B 5HA. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Metro Bank PLC is an independent UK Bank - it is not affiliated with any other bank or organisation (including the METRO newspaper or its publishers) anywhere in the world. "Metrobank" is the registered trademark of Metro Bank PLC.

Ratings and reviews

Having an issue where all icons for interaction are at the bottom of the screen, but my navigation overlays it. Some buttons I can press if I find the few pixels, but I've just tried to update my address and I can't type in the code sent to me because the 0 is totally covered. (The code as auto copied from SMS said it was incorrect, so I wanted to try manually, but now I'm one attempt from lockout.) Scratch that - updated and this is finally fixed! I'm still gonna wait before trying again.

The app has awful support, when I call their direct number for support, after a minute of a pre-recorded useless, unstoppable message, I get stuck on an AI chat bot which doesn't understand basic things. I ask to speak to a human 5 times and when it finally transfers me, I'm on hold forever and can never get through. My account is still locked because of this and I'll have to go into the bank when I've got time to solve my issue.

I just noticed for the first time, that it doesn't display the time of transactions, only the date. Which is also true of their paper statements. This is really annoying, so I have deducted a star. Otherwise, it does everything you want from a banking app(almost). Just paid a bill, it took only seconds 😊 Shame it doesn't allow you to view statements; you have to go online for this. Haven't needed to go to my local branch in years 😀

What's new

We have worked on keeping the app running smoothly and securely, with some general bug fixes and enhancements