Review from James Gorrill
Scrappy Having selected the desired journey, the 'purchase ticket' button merely takes you to an operators website where you have to enter all your travel information again. Frustrating and pointless.
Has potential Really difficult to use, I think they skipped use cases and requirements. For example, I get the same train every morning so you'd think I should be able to set an alert for that journey right? Basic functionality. But no, by the time I've spent 20 mins wading through home, work, favourite stations, I eventually managed to set alerts for 5 similar journeys in a 2 hour window. Really?
Not clear with details I have used many apps when traveling around the world from buses, planes and trains and have always found that this app to be the most difficult to understand. When searching for destinations and departures this app for some reason just isn't up to scratch with others. When looking at the smaller detains such as times for you arrival and departure this app again seems to be lacking in great detail. To be truthful and honest I have always tried to avoid using this and just use Web sites that are user friendl
Best to call them instead Both myself and my wife use wheelchairs to get about and need to book in advance to insure us getting a ramp and assistance at all station's. There doesn't seem to be any way of telling them we need extra help unless we call them.. For us this app needs work.. There website is the same too :-( :-(
Impossible to plan journey with a bike Impossible to plan a journey with a bike. When I tried stated on certain legs reservations weren't possible but did tell me which ones. After travelling by another means think the non reservation leg was a non fast train where reservations weren't required but I guess I will never know! Very unclear.
Doesn't work ever! Genuinely doesn't work... even when connected to WiFi it won't bring up the information I need such as what time the next train home is and when the train I'm on will get to the destination I'm going to. Just says "loading please wait" and then that it can't reach the server to get the information. Honestly useless app.
At least trains don't crash as much Running the latest Android on a Nexus 6p and the journey planner crashes repeatedly. Web version on the same phone works fine, but the Trainline app is quicker and more convenient
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